“…Unfortunately, these unethical, abusive, inflexible, unfair and unforgiving debt collection practices are still commonly used by payday lenders, as described in academic literature (Baradaran, 2020; Bremner, 2010; Hosie et al , 2017; Stifler, 2017). Not only have consumers in the USA experienced these practices (Baradaran, 2020; Bremner, 2010; Hosie et al , 2017; Soederberg, 2018; Stifler, 2017), but they have also been reported in other parts of the world, such as Canada (Robinson and Robinson, 2018), UK (Fejős, 2015), Australia (Chen, 2020), China (Tong, 2017) and Indonesia (Musari, 2020).…”