The Learning Power of Listening

Guijt, Irene; Verónica, María; Hanchar, Anna; Deprez, Steff; Muckenhirn, Rita

doi:10.3362/9781788532006

Cited by 4 publications

(1 citation statement)

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“…Verschillende bestaande methoden voor monitoring en evaluatie omvatten verhalen, zoals Performance Story Reporting (Vanclay, 2015), Most Significant Change (Dart & Davies, 2003) en Sensemaker (Guijt et al, 2022). Deze methoden zijn echter niet specifiek aangepast aan monitoring en evaluatie van pleitbezorging.…”

Section: Narratieve Methodenunclassified

Narrative Assessment: een nieuwe methode voor de evaluatie van pleitbezorging

van Wessel,

Ho,

Tamás

2023

Beleidsonderzoek Online

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Section: Narratieve Methodenunclassified

Narrative Assessment: een nieuwe methode voor de evaluatie van pleitbezorging

van Wessel,

Ho,

Tamás

2023

Beleidsonderzoek Online

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It’s a battlefield! A thematic analysis of narratives shared in Cape Town emergency departments

Cunningham,

Vosloo,

Wallis

2024

Emerg Med J

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BackgroundThe Emergency Department(ED) team need to make sense of an ever-changing dynamic environment. The stories people tell about everyday occurrences are central to how sense-making occurs. These stories also contribute to organisational culture, with the frequently told narratives maintaining organisational identity and shaping behaviour. By capturing stories in the ED, valuable insights can be gained into organisational culture and identity.MethodsNon-random purposive sampling was used to recruit doctors and nurses from EDs in five hospitals in Cape Town. Data collection took place over 8 weeks between June and August 2018. Participants were asked to tell a short descriptive narrative, provide a title for their story and create a metaphor to describe working in the ED. Data were captured using the SenseMaker Collector tool, and stories were exported into a Microsoft Excel spreadsheet for analysis. An inductive thematic analysis was undertaken to discover the dominant themes.ResultsStories were collected from 89 participants. Five did not meet the inclusion criteria and were excluded. Four themes were identified. The theme‘the usual chaos’included stories about everyday challenges, clinical situations and the difficulties in managing patients with acute behavioural disturbance and those with mental health disorders in the ED. ‘There is no help’included stories about a perceived lack of support from the rest of the hospital and healthcare system, whereas ‘set up to fail’referred to characteristics of the ED, including crowding and boarders. The fourth theme demonstrated a pervasive ‘war-like mentality’shared among professional groups in the ED.ConclusionConsidering the ED as a socially constructed verbal system, we identified stories that used war-like metaphors, and related staff feelings of being unsupported and disconnected. The findings are concerning from an organisational perspective. The next step is to facilitate a participative process to strategically shape future narratives.

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The Multifaceted Sensemaking Theory: A Systematic Literature Review and Content Analysis on Sensemaking

Turner

Allen

Hawamdeh

et al. 2023

Systems

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There are several key sensemaking models and theories that have attracted a lot of attention among researchers and practitioners in the last few decades. The adaptation and application of sensemaking has varied by field of study, organizational type, and industry. This study explored these sensemaking models and theories to better answer the following questions: what is sense-making/sensemaking? How is sensemaking practiced today compared to the original sensemaking frameworks, models, and theories? To answer these questions, the current study conducted a systematic literature review and content analysis of current research involving sensemaking methods, practices, and techniques. As a result, topic modeling and data analytic techniques were used to construct a multifaceted conceptual framework that has been contrasted and compared with previous sensemaking frameworks, models, and theories to show its coverage and coherence. The new multifaceted sensemaking (MSM) theory consists of nine stages with defining characteristics for each stage that were either derived from the data analysis or conceptualized by the researcher based on the literature review. The new theory presented demonstrates how previous sensemaking theories evolved and have influenced both practice and research today. The multifaceted sensemaking theory is influenced by previous sensemaking theories while also representing sensemaking in current practice. The multifaceted sensemaking theory contributes to the sensemaking field of study a new theory with nine stages and defining characteristics.

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The Learning Power of Listening

Cited by 4 publications

References 0 publications

Narrative Assessment: een nieuwe methode voor de evaluatie van pleitbezorging

Narrative Assessment: een nieuwe methode voor de evaluatie van pleitbezorging

It’s a battlefield! A thematic analysis of narratives shared in Cape Town emergency departments

The Multifaceted Sensemaking Theory: A Systematic Literature Review and Content Analysis on Sensemaking

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