The IS/IT Outsourcing Phenomenon in the Public Sector of a Developing Country

Khalfan, Abdulwahed Moh.; Gough, Tom G.

doi:10.4018/9781591400646.ch010.ch000

Cited by 1 publication

(11 citation statements)

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“… Business Integration: Most organizations working in fields other than IT. If these organizations decide that provide IT services to internal sources will lose their integrity[ 5 ] Dependence on Supplier: High dependence on an IT supplier is perceived as a main risk that might threaten the client's business performance[ 5 21 22 ] Manpower supply: By outsourcing have the possibility to access skilled workforce and temporary[ 23 24 25 26 27 28 29 ] Focus on core competencies: Activities which do not constitute a core competence of the firm can be given to outside firms who can provide these at a lower cost. [ 22 23 30 ] …”

Section: Resultsmentioning

confidence: 99%

“…Manpower supply: By outsourcing have the possibility to access skilled workforce and temporary[ 23 24 25 26 27 28 29 ]…”

Section: Resultsmentioning

confidence: 99%

“… Quality: Extent to which the product specifications are met[ 5 19 20 21 23 24 25 26 27 28 30 31 32 37 38 39 40 ] Speed of service delivery: Suppliers must provide the required services in the shortest possible time, otherwise will reduce the competitiveness of the organization[ 5 19 20 21 28 31 39 40 ] Flexibility: This criterion is a qualitative measure stating how fast the outsourcer can adapt its system to changes. [ 5 19 21 23 24 27 31 32 39 41 ] …”

Section: Resultsmentioning

confidence: 99%

“…Quality: Extent to which the product specifications are met[ 5 19 20 21 23 24 25 26 27 28 30 31 32 37 38 39 40 ]…”

Section: Resultsmentioning

confidence: 99%

“…Flexibility: This criterion is a qualitative measure stating how fast the outsourcer can adapt its system to changes. [ 5 19 21 23 24 27 31 32 39 41 ]…”

Section: Resultsmentioning

confidence: 99%

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A Review on influencing criteria for selecting supplier of information technology services in the hospital

Ajami

Rajabzadeh

Ketabi

2014

J Edu Health Promot

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Organizations try to outsource their activities as much as possible in order to prevent the problems and use organizational capabilities in Information Technology (IT) field. The purpose of this paper was first, to express the effective criteria for selecting suppliers of IT services, second, to explain the advantages and disadvantages of outsourcing IT in hospitals. This study was narrative review, which search was conducted with the help of libraries, books, conference proceedings, and databases of Science Direct, PubMed, Proquest, Springer, and SID (Scientific Information Database). In our searches, we employed the following keywords and their combinations: Outsourcing, information technology, hospital, decision making, and criteria. The preliminary search resulted in 120 articles, which were published between 2000 and 2013 during July 2013. After a careful analysis of the content of each paper, a total of 46 papers were selected based on their relevancy. The criteria and sub-criteria influencing outsourcing decisions in Iranian hospitals were identified in six major categories including administrative issues, issues related to the service/product, technology factors, environmental factors, risks, and economic factors associated with 15 sub-criteria containing business integration, dependence on suppliers, human resources, focus on core competencies, facilities and physical capital, innovation, quality, speed of service delivery, flexibility, market capabilities, geographical location, security, management control, cost, and financial capability. Identify the advantages and disadvantages of outsourcing and effective criteria in IT services supplier selection causes the managers be able to take the most appropriate decision to select supplier of IT services. This is a general review on influencing criteria for electing of supplier of information technology services in hospitals.

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Section: Resultsmentioning

confidence: 99%

“…Manpower supply: By outsourcing have the possibility to access skilled workforce and temporary[ 23 24 25 26 27 28 29 ]…”

Section: Resultsmentioning

confidence: 99%

Section: Resultsmentioning

confidence: 99%

“…Quality: Extent to which the product specifications are met[ 5 19 20 21 23 24 25 26 27 28 30 31 32 37 38 39 40 ]…”

Section: Resultsmentioning

confidence: 99%

“…Flexibility: This criterion is a qualitative measure stating how fast the outsourcer can adapt its system to changes. [ 5 19 21 23 24 27 31 32 39 41 ]…”

Section: Resultsmentioning

confidence: 99%

See 3 more Smart Citations