“…The related literature does show a number of identified benefits of these information and communications technology (ICT) solutions. These include ease of access [10][11][12][13], improved efficiency [10,11,14,15], improved quality of care [10,14,[16][17][18][19], improved quality of information (including charts, records and reports) [10][11][12][13][14][20][21][22], facilitation of management [13,17,20], improved communication [10,17,18,23], cost saving [16,24] and other benefits [16]. Few studies [10,12,15], however, focus on aged care electronic health record (EHR) systems, and none of these systematically evaluates the benefits or how the benefits have been achieved.…”