“…Examples of terms and phrases used are; load -amount of work, jobs, tasks, situations, responsibilities, problems, time available; demand and effort -concentration, focus of attention, busy, effort, demanding; and effectpressure (time and individual), frustration, struggling, spare time, managing(Pickup et al, 2005). Respondents rate the individual items of the IWS according to the amount of workload each item conveyed, on a scale ranging from 'work is not demanding at all' to 'work is too demanding'(Kramer et al, 2016).…”