The INSPIRE Framework: How Public Administrators Can Increase Compliance with Written Requests Using Behavioral Techniques

Faulkner, Nicholas; Borg, Kim; Bragge, Peter; Curtis, Jim; Ghafoori, Eraj; Goodwin, Denise; Jorgensen, Bradley S.; Jungbluth, Lena; Kneebone, Sarah; Smith, Liam; Wright, Breanna; Wright, Paula

doi:10.1111/puar.13004

Cited by 15 publications

(8 citation statements)

References 107 publications

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“…Specifically, the scenario used here concerns establishing a maximum number of days that employees have to respond to citizens’ emails (Bellé, Cantarelli, and Belardinelli 2018). Public organizations rely on written digital communication to send information to citizens and stakeholders (Faulkner et al 2018). Nevertheless, decisions about what constitutes a timely response could be influenced by anchors that might be irrelevant (Bellé, Cantarelli, and Belardinelli 2018).…”

Section: Theoretical Frameworkmentioning

confidence: 99%

Designing to Debias: Measuring and Reducing Public Managers’ Anchoring Bias

Nagtegaal

Tummers

Noordegraaf

et al. 2020

Public Administration Review

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Public managers’ decisions are affected by cognitive biases. For instance, employees’ previous year's performance ratings influence new ratings irrespective of actual performance. Nevertheless, experimental knowledge of public managers’ cognitive biases is limited, and debiasing techniques have rarely been studied. Using a survey experiment on 1,221 public managers and employees in the United Kingdom, this research (1) replicates two experiments on anchoring to establish empirical generalization across institutional contexts and (2) tests a consider‐the‐opposite debiasing technique. The results indicate that anchoring bias replicates in a different institutional context, although effect sizes differ. Furthermore, a low‐cost, low‐intensity consider‐the‐opposite technique mitigates anchoring bias in this survey experiment. An exploratory subgroup analysis indicates that the effect of the intervention depends on context. The next step is to test this strategy in real‐world settings.

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Section: Theoretical Frameworkmentioning

confidence: 99%

Designing to Debias: Measuring and Reducing Public Managers’ Anchoring Bias

Nagtegaal

Tummers

Noordegraaf

et al. 2020

Public Administration Review

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“…Behavioural public administration: a systematic review on the effects of cognitive biases on public adminstration decisions decisions to encourage welfare-enhancing choices, it may help governments understand and design institutions to counter cognitive biases in regulators that contribute to deviations from public interest policies (DUDLEY;XIE, 2020). Public administrators also can use behavioral science techniques to increase compliance with written requests and, in turn, increase effectiveness (FAULKNER et al, 2019).…”

Section: Potential Barriers To Compliance With Public Policies By Individuals and Businesses Canmentioning

confidence: 99%

Behavioural public administration: a systematic review on the effects of cognitive biases on public adminstration decisions

Iwasa

Almeida

2021

Expectativa

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“…The effect of reminders may also depend on the content of the message [28]. Research exploring the benefits of using implementation intentionsda self-regulation strategy proven effective across a variety of health contexts [29]dhas shown that a simple request to "make a plan" for getting a flu shot increased vaccination rates within an organizational setting [30].…”

Section: Implications and Contributionmentioning

confidence: 99%

Short Message Service Reminders to Parents for Increasing Adolescent Human Papillomavirus Vaccination Rates in a Secondary School Vaccine Program: A Randomized Control Trial

Tull

Borg

Knott

et al. 2019

Journal of Adolescent Health

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A B S T R A C TPurpose: In Victoria (Australia), the human papillomavirus (HPV) vaccine is delivered within a state-wide secondary school vaccine program, administered by local government. This study aimed to test the hypothesis that sending a short message service (SMS) reminder to parents who had consented to their child's receiving the HPV vaccine would lead to greater uptake of the vaccine within the program. The secondary aim was to assess the effect of self-regulatory versus motivational message content in the SMS. Methods: A randomized control trial design was used across 31 schools within seven local government areas. Parents of 4,386 consented adolescents were randomized into three study conditions: motivational SMS versus self-regulatory SMS versus no SMS. Follow-up extended beyond the final school visit to the end of the calendar year to capture those who may have attended a catch-up vaccination session. Results: On the day of the final school visit, 85.71% of consented students in the control condition received the HPV vaccine, compared with 88.35% (2.64% point increase) in the motivational message condition, and 89.00% (3.29% point increase) in the self-regulatory message condition, c 2 (2, N ¼ 4,386) ¼ 8.31, p ¼ .016. Both intervention messages were similarly effective at increasing vaccination rates. This effect was maintained in the extended follow-up period. Conclusions: The trial findings supported the hypothesis that SMS reminders to parents/guardians would lead to greater uptake of the HPV vaccine in adolescents participating in school-based vaccination. Also, this effect was observed whether we used a motivational or self-regulatory message framework.

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The INSPIRE Framework: How Public Administrators Can Increase Compliance with Written Requests Using Behavioral Techniques

Cited by 15 publications

References 107 publications

Designing to Debias: Measuring and Reducing Public Managers’ Anchoring Bias

Designing to Debias: Measuring and Reducing Public Managers’ Anchoring Bias

Behavioural public administration: a systematic review on the effects of cognitive biases on public adminstration decisions

Short Message Service Reminders to Parents for Increasing Adolescent Human Papillomavirus Vaccination Rates in a Secondary School Vaccine Program: A Randomized Control Trial

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