The Information System Development Based on Knowledge Management in Higher Education Institution

Mukhtar, Mukhneri; Sudarmi, Sudarmi; Wahyudi, Mochamad; Burmansah, Burmansah

doi:10.5430/ijhe.v9n3p98

Cited by 14 publications

(9 citation statements)

References 24 publications

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“…The case study was used as a qualitative research method (Mukhtar et al, 2020) for dealing with specific issues. It allows intense observation, provides opportunities to study various aspects, puts each part in relation to the environment where it operates and tasks the creativity of the researcher to provide "voice to the voiceless" (Braun and Clarke, 2016).…”

Section: Methodsmentioning

confidence: 99%

Managing inter-departmental project delivery to enhance customer satisfaction

Cosa

Ogbeifun

Pretorius

2021

Engineering Management in Production and Services

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The National Department of Public Works and Infrastructure (NDPWI), an agency for infrastructure development in South Africa, provides accommodation and other infrastructure to various public service departments. Each department communicates its infrastructure requirements with the NDPWI. However, there are usually time lags between project briefing and the actual delivery of the infrastructure. Therefore, this article aims to explore the causes of delays and offer solutions to enhance customer satisfaction. The case study method of qualitative research was adopted. Data were collected from the NDPWI regional offices in Bloemfontein, Cape Town and Kimberley, and the professional service department at the head office in Pretoria, among purposively selected participants not below the deputy director level. The Delphi technique was used as an instrument for data collection and complemented during a focus group session. The findings revealed that the major factors contributing to delays included poor planning by the project execution team (PET), ineffective project monitoring and overcentralisation of the decision-making process. The findings, conclusions and recommendations of this research provide useful information for organisational restructuring, the training and continuous retraining of project personnel, especially the project managers. These steps hold the potential for ameliorating the negative effects of delay in the execution of construction projects by the NDPWI.

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Section: Methodsmentioning

confidence: 99%

Managing inter-departmental project delivery to enhance customer satisfaction

Cosa

Ogbeifun

Pretorius

2021

Engineering Management in Production and Services

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“…Mukhtar et al [30] emphasize the importance of information management in the development of management IS, based on an analysis of HEI needs. For Deja [5], effective information management can improve the efficiency of decision making in HEIs, consisting of a process integrated into the administrative activities of HEIs.…”

Section: Performance and Controlmentioning

confidence: 99%

Roadmap for Implementing Business Intelligence Systems in Higher Education Institutions: Systematic Literature Review

Sequeira,

Reis,

Alves

et al. 2024

Information

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Higher education institutions (HEIs) make decisions in several domains, namely strategic and internal management, without using systematized data that support these decisions, which may jeopardize the success of their actions or even their efficiency. Thus, HEIs must define and monitor strategies and policies essential for decision making in their various areas and levels, in which business intelligence (BI) plays a leading role. This study presents a systematic literature review (SLR) aimed at identifying and analyzing primary studies that propose a roadmap for the implementation of a BI system in HEIs. The objectives of the SLR are to identify and characterize (i) the strategic objectives that underlie decision making, activities, processes, and information in HEIs; (ii) the BI systems used in HEIs; (iii) the methods and techniques applied in the design of a BI architecture in HEIs. The results showed that there is space for developing research in this area since it was possible to identify several studies on the use of BI in HEIs, although a roadmap for its implementation was not identified, making it necessary to define a roadmap for the implementation of BI systems that can serve as a reference for HEIs.

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“…This component has developed the concept of knowledge management in the context of this study, as the process that continuously ensures the development and application of all types of relevant knowledge of an organization in order to improve its ability to solve problems and contribute to the sustainability of its competitive advantages [49,90]. During this period, it has contributed to examining the function of knowledge management in relation to the planning, coordination, and control of knowledge flows that occur in the educational institution from the point of view of its activities and its environment to create essential competences [51,91].…”

Section: Keyword Analysismentioning

confidence: 99%

Managing ICT for Sustainable Education: Research Analysis in the Context of Higher Education

et al. 2020

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The use of information and communication technologies (ICTs) for the benefit of the environment favors the development of a sustainable education, which will help to train more responsible and aware students. The management of educational technology in the context of a sustainable higher education must achieve the internalization of ethics and the sustainable development of humanity. The main objective of this study is to, at a global level, examine the research during the period 2000–2019 on the management of ICTs for sustainable education in the context of higher education. Global research trends on this topic during the period 2000–2019 have been analyzed. Consequently, bibliometric techniques have been applied to a sample of 1814 articles selected from the Scopus database. The results provided data on the scientific productivity of the journal, authors, research institutions, and countries that contribute to the development of this topic. The evidence reveals an exponential trend, mainly in the last five years. In addition, current and future lines of research have been identified. Research at an international level presents a growing trend of publication that allows determination of the relevance of research on ICT management to achieve sustainable education in the context of higher education. This study makes it possible to establish the relationship between science, sustainability, and technology in higher education institutions, and to base the decision-making process for the driving agents of this area of knowledge.

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The Information System Development Based on Knowledge Management in Higher Education Institution

Cited by 14 publications

References 24 publications

Managing inter-departmental project delivery to enhance customer satisfaction

Managing inter-departmental project delivery to enhance customer satisfaction

Roadmap for Implementing Business Intelligence Systems in Higher Education Institutions: Systematic Literature Review

Managing ICT for Sustainable Education: Research Analysis in the Context of Higher Education

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