The Information Seeking and Communication Model

Robson, Andrew; Robinson, Lyn

doi:10.1108/jd-01-2015-0023

Cited by 39 publications

(22 citation statements)

References 54 publications

(87 reference statements)

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“…As analysis proceeded, it was found that the Information-seeking and Communication Model (ISCM) [ 35 ] fitted the codes well, so codes were categorised using concepts from that model. The ISCM is a model of information behaviour that covers both information users and information providers, their contexts, the activities of information seeking, information use and communication, and the factors that affect them [ 36 ]. Network diagrams were produced to visualise links between codes within themes, and themes were reviewed in relation to the coded extracts.…”

Section: Methodsmentioning

confidence: 99%

Testing approaches to sharing trial results with participants: The Show RESPECT cluster randomised, factorial, mixed methods trial

et al. 2021

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Background Sharing trial results with participants is an ethical imperative but often does not happen. We tested an Enhanced Webpage versus a Basic Webpage, Mailed Printed Summary versus no Mailed Printed Summary, and Email List Invitation versus no Email List Invitation to see which approach resulted in the highest patient satisfaction with how the results were communicated. Methods and findings We carried out a cluster randomised, 2 by 2 by 2 factorial, nonblinded study within a trial, with semistructured qualitative interviews with some patients (ISRCTN96189403). Each cluster was a UK hospital participating in the ICON8 ovarian cancer trial. Interventions were shared with 384 ICON8 participants who were alive and considered well enough to be contacted, at 43 hospitals. Hospitals were allocated to share results with participants through one of the 8 intervention combinations based on random permutation within blocks of 8, stratified by number of participants. All interventions contained a written plain English summary of the results. The Enhanced Webpage also contained a short video. Both the Enhanced Webpage and Email contained links to further information and support. The Mailed Printed Summary was opt-out. Follow-up questionnaires were sent 1 month after patients had been offered the interventions. Patients’ reported satisfaction was measured using a 5-point scale, analysed by ordinal logistic regression estimating main effects for all 3 interventions, with random effects for site, restricted to those who reported receiving the results and assuming no interaction. Data collection took place in 2018 to 2019. Questionnaires were sent to 275/384 randomly selected participants and returned by 180: 90/142 allocated Basic Webpage, 90/133 Enhanced Webpage; 91/141 no Mailed Printed Summary, 89/134 Mailed Printed Summary; 82/129 no Email List Invitation, 98/146 Email List Invitation. About 3 patients opted out of receiving the Mailed Printed Summary; no patients signed up to the email list. Patients’ satisfaction was greater at sites allocated the Mailed Printed Summary, where 65/81 (80%) were quite or very satisfied compared to sites with no Mailed Printed Summary 39/64(61%), ordinal odds ratio (OR) = 3.15 (1.66 to 5.98, p < 0.001). We found no effect on patient satisfaction from the Enhanced Webpage, OR = 1.47 (0.78 to 2.76, p = 0.235) or Email List Invitation, OR = 1.38 (0.72 to 2.63, p = 0.327). Interviewees described the results as interesting, important, and disappointing (the ICON8 trial found no benefit). Finding out the results made some feel their trial participation had been more worthwhile. Regardless of allocated group, patients who received results generally reported that the information was easy to understand and find, were glad and did not regret finding out the results. The main limitation of our study is the 65% response rate. Conclusions Nearly all respondents wanted to know the results and were glad to receive them. Adding an opt-out Mailed Printed Summary alongside a webpage yielded the highest reported satisfaction. This study provides evidence on how to share results with other similar trial populations. Further research is needed to look at different results scenarios and patient populations. Trial registration ISRCTN: ISRCTN96189403.

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Section: Methodsmentioning

confidence: 99%

Testing approaches to sharing trial results with participants: The Show RESPECT cluster randomised, factorial, mixed methods trial

et al. 2021

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“…Adopting the ID model for this study does not suggest that it is to be held up as the gold standard. On the contrary, it is put forward in the spirit of Robson and Robinson's (2015) argument that information behavior models should incorporate developments and observations from previous models, to test their utility in different contexts. This research sets out to achieve this incorporation and testing by analyzing the specific context of selected EPVE programs.…”

Section: Why Information Science?mentioning

confidence: 99%

Using information science to enhance educational preventing violent extremism programs

Wong

Walton

Bailey

2020

Asso for Info Science & Tech

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Educational preventing violent extremism (EPVE) programs have had (to date) little if any theoretical underpinning. Given their proliferation in jurisdictions such as Canada, Australia, the United Kingdom, and other European countries, such an absence is notable but not unexpected given the political sensitivities attached to them. These programs remain an emerging policy area which is still "finding its feet," around which their legitimacy and efficacy is keenly debated. This paper argues for adopting theoretical principles drawn from information science research based upon information behavior models to provide a framework for the design and development of such programs and against which their efficacy can be tested. We demonstrate how this approach can be applied through thematic analysis of the theory of change models of EPVE programs implemented in England and Wales, designed to increase awareness and understanding of radicalization among young people, their carers, and professionals. This article is ground breaking and of international significance, being the first to apply learning from information science to practice in furthering policy goals around countering radicalization and extremism in the United Kingdom and other jurisdictions.

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“…There exist multiple illustrative models that explain how professionals seek out information [ 12 , 13 ]. While many of these models are important and influential, such as: “sense-making” [ 14 , 15 ], Zipf’s “Principle of Least Effort” [ 16 ], Cyert and March’s [ 17 ] descriptions of information search processes in organizations, and Tversky and Kahneman’s [ 18 ] research on individual judgements about information access costs and benefits, we rely upon Robson and Robinson’s Information Seeking and Communication Model (ISCM) [ 19 ]. The ISCM is a holistic model that convenes characteristics of the information need, sources, search processes, and users to inform a global view of the elements important to information seeking.…”

Section: Introductionmentioning

confidence: 99%

Temporal search persistence, certainty, and source preference in dentistry: Results from the National Dental PBRN

et al. 2022

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Objectives The primary goal of this paper was to investigate an old question in a new way: what are the search patterns that professionals demonstrate when faced with a specific knowledge gap? Methods We examine data from a cascading survey question design that captures details about searching for information to answer a self-nominated clinical question from 1027 dental professionals enrolled in the National Dental Practice Based Research Network. Descriptive and conditional logistical regression analysis techniques were used. Results 61% of professionals in our sample choose informal sources of information, with only about 11% looking to formal peer reviewed evidence. The numbers of professionals turning to general internet searches is more than twice as high as any other information source other than professional colleagues. Dentists with advanced training and specialists are significantly more likely to consult peer-reviewed sources, and women in the sample were more likely than men to continue searching past a first source. Conclusions Speed/availability of information may be just as, or in some cases, more important than credibility for professionals’ search behavior. Additionally, our findings suggest that more insights are needed into how various categories of professionals within a profession seek information differently.

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The Information Seeking and Communication Model

Cited by 39 publications

References 54 publications

Testing approaches to sharing trial results with participants: The Show RESPECT cluster randomised, factorial, mixed methods trial

Testing approaches to sharing trial results with participants: The Show RESPECT cluster randomised, factorial, mixed methods trial

Using information science to enhance educational preventing violent extremism programs

Temporal search persistence, certainty, and source preference in dentistry: Results from the National Dental PBRN

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