The influence of workload and civility of treatment on the perpetration of email incivility

Before you send that: Comparing the outcomes of face-to-face and cyber incivility.

“…This misinterpretation of messages may cause perceptions of incivility when no harm was intended. Considering the research of Francis, Holmvall, and O'brien (2015), the incivility spiral can occur in cyber contexts, which suggests that the inherent ambiguity in ICT messages may have a higher chance to be interpreted as uncivil and start an incivility spiral. Suler (2004) found evidence of another difference between face-to-face interactions and those within an ICT context: Individuals may be less concerned about acting civilly towards others when they are not physically communicating with others.…”

Is rudeness really that common? An exploratory study of incivility at work

“…A second reason for exploring incivility using a qualitative approach is to investigate the contextual aspects and circumstances that accompany instances of incivility from the perspective of employees. Several current studies on incivility have focused on examining the outcomes associated with rude behavior (i.e., Cameron and Webster 2011;Giumetti et al 2013;Lim and Teo 2009;Porath and Erez 2007) as well as the factors that lead to it (Francis, Holmvall, and O'Brien 2015), and yet most have neglected to pay adequate attention to the contextual features surrounding instances of rudeness. Some scholars have even called specifically for more research on the antecedents of rudeness (Weatherbee 2010), while at the same time, identifying the challenges associated with studying the context of such a complicated and multidimensional phenomenon.…”

职场网络不文明行为：现实与虚拟的溢出和反溢出机制

“…。且 网络不文明行为的消极影响可能比面对面不文明 行为更为恶劣 (Giumetti et al, 2013) (Lim & Teo, 2009;Giumetti et al, 2012Giumetti et al, , 2013Park et al, 2015;Francis et al, 2015;Williams & Loughlin, 2015…”