“…Excluding adopters' individual capability to use the system and performance of technology to function properly, the service providers' capacity and capability to relentlessly monitor and feedback in a trusted manner is a prevalent condition for pursuing users to adopt any innovative systems from anywhere, anytime (Kumar, Kumar, Shareef, & Sharan, 2013;Peekhaus, 2008;Weerakkody, Janssen, & Dwivedi, 2011). The consumers concern for security, privacy, and reliability has a substantial contribution in conceiving this remote technology-driven system where a face-to-face encounter is absent (Gefen et al, 2003;Gelders et al, 2009;Lin & Wang, 2006;Mallat, 2007;O'Cass & Fenech, 2003;Pavlou & Fygenson, 2006). Thus, the construct facilitating conditions is perceived as a dominating determinant of behavioural intention of consumers for m-health, and formulated here as the degree to which an individual believes that an organisational and technical infrastructure and continuous trustworthy support system exists to support the use of the system continuously from any justified remote places with reliability.…”