The Influence of Transaction Process With Doctors on Patient Satisfaction, Self-Rating Anxiety and Self-Efficacy Among International Students in China

Julien, Janelle; Wang, Xuemei; Han, Meng; Zhou, Qian; Wang, Dan; Zhang, Xiaopeng

doi:10.3389/fpubh.2021.737278

Cited by 4 publications

(3 citation statements)

References 34 publications

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“…This study makes several methodological and theoretical contributions. First, in terms of methodology, previous studies on patient satisfaction have used cross-sectional questionnaires and descriptive studies (69,70), which may be geographically limited and make it difficult to establish a causal relationship between determinants and satisfaction. Second, many studies related to recommendation sources [e.g., (19,20)] have shown that online consumer reviews are the main source of information for consumers' decisions.…”

Section: Theoretical Implicationsmentioning

confidence: 99%

Can online health information sources really improve patient satisfaction?

Sun¹,

Chiu³

et al. 2022

Front. Public Health

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Internet information has become the main way for individuals to obtain health information. The purpose of this paper is to explore the role online information sources play in health decision-making. Specifically, we investigated the relationship between online information sources and patient satisfaction, as well as their moderating effects as compared to those of other information sources. Using logistical regression analysis, we conducted the longitudinal data on 54,027 doctors and 952,877 online doctor reviews from 3,525 hospitals in 31 provinces to test a proposed research model. The results showed that patient satisfaction was generally lower for individuals who found a doctor through online information sources. Therefore, we suggest that patients consider the doctor quality, the doctor popularity, and patient involvement. In addition, we found that the doctor popularity had a negative moderating effect between online information sources and patient satisfaction, while patient involvement had a positive moderating effect between online information sources and patient satisfaction. The study provides strategic guidance and practical implications for policies, online healthcare community managers, and patients.

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Section: Theoretical Implicationsmentioning

confidence: 99%

Can online health information sources really improve patient satisfaction?

Sun¹,

Chiu³

et al. 2022

Front. Public Health

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“…The professional values of good doctors strengthen their conviction to rescue the dying and heal the wounded, ensure that their behaviours are in line with their aspirations, and enhance their professional morality, passion, dedication, and devotion to medicine. Driven by such a strong value, good doctors will focus more intensively on all the endeavours mentioned above by sharpening their abilities to do so and perfect their skills and competence; moreover, professional values will increase their sense of gain, help them recognize their contribution to medical causes, and continuously propel them to engage in more high-performance behaviours [ 39 ] to maintain an unswerving commitment to making innovations and breakthroughs, love their work, and improve their health.…”

Section: Discussionmentioning

confidence: 99%

A thematic content analysis of the structure and effects of good doctor abilities in China

Yu,

Hu,

et al. 2024

BMC Health Serv Res

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Background The efforts to explore and build the structure of good doctor abilities are important because they help improve the quality of education for medical students and better standardize the working performance of doctors. However, at present, no worldwide standards for such a structure have been established. In this study, we endeavoured to map the structure of good doctor abilities and identify their effects. Methods With a focus on China, a thematic content analysis was adopted in this study to analyse the personal profiles of 50 widely recognized good doctors. NVivo11 software was used. Results The Structure and Effects of Good Doctor Abilities in China model was proposed, and interpretations were made based on AMO theory. Good doctor abilities fall within six categories: rigorous clinical thinking, skilled in diagnosis and therapy, clinical empathy, continuous learning and innovation, enhancing and sharing experiences, and communication and coordination. These abilities have positive impacts on doctors’ work performances and social benefits by encouraging good behaviours, ultimately promoting the sustainable development of the hospitals where they serve. Conclusions In this study, we established a model of the structure and effects of good-doctor abilities in China and interpreted its mechanism, innovation and theory diversification in “good-doctor” research. Moreover, this study has practical significance because it provides systematic and well-targeted criteria for improving the professionalism of doctors, promoting more good doctor behaviours, providing guidance for regulating doctors’ conduct and providing a reference for medical education and working performance reviews worldwide.

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“…Self-reported SCL-90, clinician-related HAM-A, and HAM-D are all widely used mental questionnaires in China, which are reported to have great potency in screening mental health, diagnosing, and estimating mental illness ( 22 – 24 ). In China, previous studies on SCL-90 focused primarily on students, doctors, nurses, police, and migrant workers, among others ( 24 – 27 ).…”

Section: Discussionmentioning

confidence: 99%

The potency of psychiatric questionnaires to distinguish major mental disorders in Chinese outpatients

Wang

Zhu²,

Ai³

et al. 2022

Front. Psychiatry

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BackgroundConsidering the huge population in China, the available mental health resources are inadequate. Thus, our study aimed to evaluate whether mental questionnaires, serving as auxiliary diagnostic tools, have efficient diagnostic ability in outpatient psychiatric services.MethodsWe conducted a retrospective study of Chinese psychiatric outpatients. Altogether 1,182, 5,069, and 4,958 records of Symptom Checklist-90 (SCL-90), Hamilton Anxiety Rating Scale (HAM-A), and Hamilton Depression Rating Scale (HAM-D), respectively, were collected from March 2021 to July 2022. The Mann–Whitney U test was applied to subscale scores and total scores of SCL-90, HAM-A, and HAM-D between the two sexes (male and female groups), different age groups, and four diagnostic groups (anxiety disorder, depressive disorder, bipolar disorder, and schizophrenia). Kendall's tau coefficient analysis and machine learning were also conducted in the diagnostic groups.ResultsWe found significant differences in most subscale scores for both age and gender groups. Using the Mann–Whitney U test and Kendall's tau coefficient analysis, we found that there were no statistically significant differences in diseases in total scale scores and nearly all subscale scores. The results of machine learning (ML) showed that for HAM-A, anxiety had a small degree of differentiation with an AUC of 0.56, while other diseases had an AUC close to 0.50. As for HAM-D, bipolar disorder was slightly distinguishable with an AUC of 0.60, while the AUC of other diseases was lower than 0.50. In SCL-90, all diseases had a similar AUC; among them, bipolar disorder had the lowest score, schizophrenia had the highest score, while anxiety and depression both had an AUC of approximately 0.56.ConclusionThis study is the first to conduct wide and comprehensive analyses on the use of these three scales in Chinese outpatient clinics with both traditional statistical approaches and novel machine learning methods. Our results indicated that the univariate subscale scores did not have statistical significance among our four diagnostic groups, which highlights the limit of their practical use by doctors in identifying different mental diseases in Chinese outpatient psychiatric services.

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The Influence of Transaction Process With Doctors on Patient Satisfaction, Self-Rating Anxiety and Self-Efficacy Among International Students in China

Cited by 4 publications

References 34 publications

Can online health information sources really improve patient satisfaction?

Can online health information sources really improve patient satisfaction?

A thematic content analysis of the structure and effects of good doctor abilities in China

The potency of psychiatric questionnaires to distinguish major mental disorders in Chinese outpatients

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