The Influence of the Provision of Online Channel Functions on Exporting Channel Performance: The Moderating Effect of International Experience

Wang, Michael Chih Hung; Khalil, Shadab; Blankson, Charles; Cheng, Julian Ming Sung

doi:10.1080/08911762.2011.558811

Cited by 7 publications

(6 citation statements)

References 52 publications

(58 reference statements)

Supporting

Mentioning

Contrasting

Order By: Relevance

“…1 • 103-128 In three of the countries, strong evidence can be found of e-sales being positively associated with the probability of exporting. This suggests there are benefits to online sales as a channel of distribution that can reach foreign customers and is consistent with the findings of similar studies (such as Wang et al, 2011). However, results for the remaining countries where no such evidence was found seem more in line with research that has found no evidence of an effect on export performance (Morgan-Thomas, 2009) or has emphasised that using online sales as an alternative to physical presence on a foreign market does not lead to higher performance (Sinkovics et al, 2013).…”

Section: Resultssupporting

confidence: 91%

“…In the case of service firms, having a website does not seem to be relevant for the export propensity, whereas e-sales are, but only in 2 out of 8 countries. In Poland and UK, the coefficient of the broadband-Internet-enabled employees' variable is highly statistically significant and positive, even after controlling for firm's human capital, which seems to be in line with the benefits of access to Internet for internationalisation (Clarke, 2008) that can range from new information and thus new market knowledge (Mathews and Healy, 2008), to easier communication with customers and customer support (Morgan- Thomas, 2009, Wang et al, 2011.…”

Section: Resultsmentioning

confidence: 76%

See 1 more Smart Citation

ICT use as a determinant of export activity in manufacturing and service firms: Multi-country evidence

Kotnik¹,

Hagsten²

2018

Zb. rad. Ekon. fak. Rij.

View full text Add to dashboard Cite

The use of ICT is profoundly changing the way international business is done. The study aims to extend our understanding of export performance determinants by examining the relationship between different uses of ICT and export activity of firms for a range of European countries and doing this for a sample of larger manufacturing as well as service firms. A probit regression is used to examine whether firms that have a website, support online transactions or have a higher proportion of employees with access to broadband internet are more likely to export than similar firms that do not, controlling for a wide range of firm characteristics. This study is based on harmonized firm-level data provided by statistical offices of 11 EU countries to which the same empirical model was applied, providing results that are fully comparable across countries. The findings suggest heterogeneity amongst countries and specific characteristics of service firms. Whereas in some of the countries e-sales are being positively associated with the probability of exporting for firms from both sectors, having a website is only relevant for manufacturing firms and broadband-Internet-enabled employees are only relevant for service firms. ICT use does not appear to be of particular importance for firm export in a number of countries, opening up a question of what country characteristics can help explain the differences in the role ICT use plays in export performance.

show abstract

Section: Resultssupporting

confidence: 91%

Section: Resultsmentioning

confidence: 76%

ICT use as a determinant of export activity in manufacturing and service firms: Multi-country evidence

Kotnik¹,

Hagsten²

2018

Zb. rad. Ekon. fak. Rij.

View full text Add to dashboard Cite

show abstract

“…placing orders, making payments, and generating sales) will have a stronger impact on performance when firms has less international experience, while providing online communication functions (e.g. collecting foreign customer information and communicating with them) will have a stronger impact on performance when firms have more international experience (Wang et al, 2011).…”

Section: Consequences and Outcomes Of Internet-enabled Internationalimentioning

confidence: 99%

Internet-enabled internationalisation: a review of the empirical literature and a research agenda

Eduardsen

Ivang

2016

IJBE

View full text Add to dashboard Cite

The purpose of this paper is to review existing empirical research on Internet-enabled internationalization and make suggestions for future research, which could promote theory development and advance the research topic. In total, 47 studies were included in the review. The review demonstrates the need for additional research on numerous issues, including: exploring the important role of complementary organizational resources and the long-term effects of Internet-enabled internationalization. The findings from this literature review demonstrate that while research on Internet-enabled internationalization has advanced over the past few decades, numerous questions remain unanswered. This provides fertile ground for continued development in internationalization research.

show abstract

“…Previous studies on buyer-seller relationships declare that channel functions such as delivery assistance, information provision, monitoring and cost savings are positively related to performance (Kalwani and Narayandas, 1995;Lusch and Brown, 1996;Noordewier et al, 1990;Schiele, 2007;Wang et al, 2011). Nomological validity is tested using five items of construct operating performance, based on Frecka's (1988) performance evaluation perspective.…”

Section: Nomological Validitymentioning

confidence: 99%

The value creation scale of supplier-distributor relationship in international markets

Lai

Chan

Yang

et al. 2015

Journal of Business &Amp; Industrial Marketing

View full text Add to dashboard Cite

Purpose – The purpose of this study is to develop a value-creation measurement which is applicable to the supplier–overseas distributor relationship. As cross-border cooperation is increasingly important, there is yet no appropriate scale to measure the relationship value between the supplier and the distributor in cross-boundary context. Design/methodology/approach – With a view to establishing the measurement scale for the relationship value created between manufacturer and its overseas distributor, this study uses exploratory factor analysis, confirmatory factor analysis (CFA) and regression to test reliability, convergent validity, discriminant validity and nomological validity of the scale. Findings – The scale is made up of six factors, including “customer service”, “relationship interaction”, “cost reduction”, “product promotion”, “product sales” and “information offering”; subsequent statistical tests strongly support the measurement. Research limitations/implications – First, the sample collection was not conducted randomly, and the sample was limited to 190 valid questionnaires. Future research might be conducted randomly or in a longitudinal fashion to increase the sample size. Second, this study focuses mainly on manufacturers in the mechanical parts industry and was conducted unilaterally to discuss the creation of relationship value. It is suggested that future researchers investigate relationship value generated in cross-border cooperation from a bilateral perspective or discuss cooperative relationships in other industries. Practical implications – This study creates a functional scale to measure the supplier–distributor value creation in cross-border cooperation, and it proves that six factors pertaining to relationship value have significant positive correlation with operating performance; in this regard, in supplier–distributor cooperative relationship, more value the distributor creates for its supplier, the better the operating performance of the supplier will be. Originality/value – In the academic sense, this measurement will be of substantial help to future empirical research on a larger scale. When applied to practice, this measurement supplements the extant body of value-measuring tools and works as an evaluation index for choosing overseas distributor.

show abstract

The Influence of the Provision of Online Channel Functions on Exporting Channel Performance: The Moderating Effect of International Experience

Cited by 7 publications

References 52 publications

ICT use as a determinant of export activity in manufacturing and service firms: Multi-country evidence

ICT use as a determinant of export activity in manufacturing and service firms: Multi-country evidence

Internet-enabled internationalisation: a review of the empirical literature and a research agenda

The value creation scale of supplier-distributor relationship in international markets

Contact Info

Product

Resources

About