The Influence of the ICT Knowledge and Skills of Low-Skilled Workers on Industry 4.0: A Study on Malaysia’s Service Sector / Pengaruh Pengetahuan dan Kemahiran ICT Pekerja Berkemahiran Rendah terhadap Industri 4.0: Kajian Sektor Perkhidmatan Malaysia
Abstract:The extensive use of digital technology and information communication and technology (ICT) under Industry 4.0 will replace many jobs with robotic machines and equipment. Therefore, Industry 4.0 is expected to impact the employment structure and demand for labour, particularly low-skilled workers. This group is considered to be the most vulnerable to losing their jobs. Based on the questionnaire data obtained from fieldwork in Selangor, a total of 377 respondents of low-skilled workers were analysed. This study… Show more
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