The influence of social media on patients’ perception of aesthetic treatment outcome: satisfaction with tattoo removal, a model

Abstract

The patients’ degree of satisfaction with tattoo removal is variable and does not always correspond to the clinical objectivity. As we have noticed an increasing role of social media in influencing patients, this study evaluates how much they can affect satisfaction with picosecond laser (PSL) tattoo removal. Twenty-seven patients were treated with PSL for removal of professional black tattoo. Two groups of patients were identified: those already being treated in our institute or referred by other physicians (group 1) and those who came after a search on social media (group 2). Clinical improvement was evaluated 8 weeks after the final laser session and patients’ satisfaction was assessed. Clinical results were homogeneous in both groups, but patients reported worse subjective Global Aesthetic Improvement Scale than reported by clinicians especially in Group 2 (p= 0.035), while Group 1 was globally more satisfied (p<0.001). The role of social media in influencing patients’ perception and expectations can affect their degree of satisfaction. Explanation before treatments is fundamental to clarify what can really be expected from laser sources, especially for those influenced by social media.