“…Politeness is regarded as a basic feature of social intercourse that scripts several behaviours, both verbal and para verbal, in helping people have amiable exchanges and stable relationships (Brown & Levinson, 1987). In the hospitality industry, where service quality and guest experience are significant, efficient politeness strategies become one of the key elements of success (Batra & Taneja, 2024). There is a substantial body of theorizing about the connection between service and politeness strategies and the guest experience, and research provides detailed insight into both supports and challenges for this approach.…”