The Influence of Service Quality, Customer to Customer Interaction, Staff Warmth, Staff Competence and Interaction on Intention to Recommend: Case Study at a English Language Institute in Indonesia During the COVID-19 Pandemic
Abstract:Purpose: The purpose of this study is to examine whether staff warmth and Competence and Customer to Customer interaction and service quality has positive influence to intention to recommend at a English Language Institute in Indonesia.
Theoretical framework: The theoretical framework is conduct with service quality, staff warmth and competence and customer to customer interaction, that has empirical study before which influence to intention to recommend.
Design/Methodology/Approach: This research is a qua… Show more
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