The Influence of Sense of Community on the Retention of Seasonal Employees

McCole, Dan

doi:10.1177/105382590502700318

Cited by 4 publications

(8 citation statements)

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“…spectator sports and fitness centres) that highlights these SQ attributes as important factors of consumer experiences (Garc ıa-Fern andez et al, 2018). On one hand, top-quality staff are vital for sport child camps (Dubin et al, 2020) because they are those who lead almost all sport activities (Walsh, 2011) and deal directly with participants, ensuring their safety (McCole et al, 2012). On other hand, sport child camps should be used as opportunities to influence children's positive eating habits (Tilley et al, 2014) fighting the weight-related problems among children, mainly during the summertime (Tilley et al, 2014).…”

Section: Discussionmentioning

confidence: 99%

“…This may improve program quality and contribute to nurturing relationships with participants (McCole et al, 2012) through more enjoyable experiences (Biscaia et al, 2021). But it is worth noting that sport child camps often struggle to retain staff (McCole et al, 2012); thus, camp managers should implement strategies such as allowing adequate time-off for self-care, reducing workload, enhancing teamwork, implementing mindfulness-based programs (Sousa et al, 2022), and showing to staff that their work is meaningful and impactful (e.g. staff recognition events) (Warner et al, 2021).…”

Section: Discussionmentioning

confidence: 99%

“…On one hand, top-quality staff are vital for sport child camps (Dubin et al. , 2020) because they are those who lead almost all sport activities (Walsh, 2011) and deal directly with participants, ensuring their safety (McCole et al. , 2012).…”

Section: Discussionmentioning

confidence: 99%

“…Additionally, retained staff allows camp managers time and cost savings. This may improve program quality and contribute to nurturing relationships with participants (McCole et al. , 2012) through more enjoyable experiences (Biscaia et al ., 2021).…”

Section: Discussionmentioning

confidence: 99%

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Service quality, satisfaction and behavioural intentions in sport child camps: participants and parents' perspectives

Sousa

Gonçalves

Biscaia

et al. 2023

IJSMS

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PurposeThis study aims to assess service quality in sport child camps among both participants and parents and its effects on satisfaction and behavioural intentions.Design/methodology/approachData were collected from participants (n = 258) and parents (n = 226) of a sport child camp. A confirmatory factor analysis analysed the psychometric properties of the constructs, and a subsequent structural equation model examined the effects of service quality on satisfaction and behavioural intentions.FindingsThe results indicate a multi-dimensional construct of service quality that influences satisfaction and behavioural intentions differently among parents and participants. For participants, Service Failures and Recovery, Safety and Food influenced satisfaction, while Service Failures and Recovery and Fun influenced Behavioural Intentions. For parents, Management Commitment to Service Quality, Staff, Food and Contact with Physical Environmental influenced satisfaction, while Management Commitment to Service Quality and Staff influenced Behavioural intentions.Research limitations/implicationsBoth parents and participants' perceptions of service quality in sport child camps were captured and its effects on satisfaction and behavioural intentions. The study provides sport child camp managers with critical information about service delivery and its outcomes among the two key consumers (participants and parents).Originality/valueThis study offers new ideas to advance knowledge on sport child camps by capturing the perceptions of two key stakeholders and providing useful insights into how different attributes of service quality influence the levels of satisfaction and behavioural intentions among parents and participants.

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Section: Discussionmentioning

confidence: 99%

Section: Discussionmentioning

confidence: 99%

Section: Discussionmentioning

confidence: 99%

Section: Discussionmentioning

confidence: 99%

See 2 more Smart Citations

Service quality, satisfaction and behavioural intentions in sport child camps: participants and parents' perspectives

Sousa

Gonçalves

Biscaia

et al. 2023

IJSMS

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“…The same ACA benchmark report also noted that each year a 51% turnover rate was experienced among camp counselors. Historically, only moderate research has been focused upon the phenomenon of the retention of camp counselors, with a paucity existing in the knowledge base (McCole, 2005).…”

Section: Introductionmentioning

confidence: 99%

How Come the Best Job I Ever Had Was When I Worked at a Summer Camp?: Understanding Retention Among Camp Counselors

Whitacre

Farmer

2013

JYD

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When attempting to discover a manner in which to maintain employment during the summer, many individuals have realized the job of camp counselor. What begins as a seasonal position may transform into a lifelong commitment to both person and place. For years, individuals have come to appreciate and understand the experiences that occur when approaching particular places. Data, for this study, was collected via in-depth interviews from twenty-four camp counselors from three separate, but similar camps. Phenomenological analysis on the qualitative data was performed to explore the staff retention amongst counselors. This study links sense of place as a salient component of employee retention among camp counselors. By developing a strong sense of community amongst staff, camp administrators may be promoting a deeper, more long-term, commitment among the staff and towards the camp.

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Strengthening staff and administrators' sense of workplace belonging

Callahan

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The Influence of Sense of Community on the Retention of Seasonal Employees

Cited by 4 publications

References 0 publications

Service quality, satisfaction and behavioural intentions in sport child camps: participants and parents' perspectives

Service quality, satisfaction and behavioural intentions in sport child camps: participants and parents' perspectives

How Come the Best Job I Ever Had Was When I Worked at a Summer Camp?: Understanding Retention Among Camp Counselors

Strengthening staff and administrators' sense of workplace belonging

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