The influence of self-construal and co-consumption others on consumer complaining behavior

Wei, Wei; Li, Miao; Cai, Liping A.; Adler, Howard

doi:10.1016/j.ijhm.2011.09.013

Cited by 47 publications

(22 citation statements)

References 55 publications

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“…Therefore, the higher the independent self-meaning person, then they will be more confident about the decisions made and is not easily affected by external factors such as buying a product just to follow friends group. It is also consistent with research Wei et al (2012) that individuals who have an independent self-meaning to be bolder complaints, which independent self-meaning interpretation has a tendency to apply their rights as consumers in daily basis. In addition, this study is also consistent with Mandel (2003) that individuals with independent self-meaning interpretation would prefer social risk than financial risk.…”

Section: Hypothesis Testing and Influencesupporting

confidence: 87%

“…According to proposed model, there is no moderator variable between interdependent and independent self-meaning. In line with Hall Wei et al (2012) showed that individuals with an interdependent self-meaning reluctant to complain because it prefers to avoid conflict. Mandel (2003) also states that interdependent self-meaning prefer financial risk than risk social risk, so we can say interdependent individuals will tend to be more susceptible to outside factors when making decisions.…”

Section: The Effect Of Interdependent Self Meaning To Consumer Indepementioning

confidence: 73%

“…However, this study was shown that interdependent self-meaning of someone has negative effect but not significant to the independence of consumer. According to Wei et al (2012) individuals with an interdependent self-meaning to be easily influenced by their co-consumption of others. Co-consumption of others may actually provide encouragement to individuals who have an interdependent self-meaning to complain and become independent consumers.…”

Section: The Effect Of Interdependent Self Meaning To Consumer Indepementioning

confidence: 99%

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Pengaruh Pemaknaan Diri, Paparan Informasi, Dan Kesadaran Hak Konsumen Terhadap Kemandirian Konsumen Dan Konsumerisme Pada Generasi Y

Dania

Yuliati²

2018

JCS

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<p>Semakin ketatnya persaingan antar pelaku usaha menyebabkan berbagai kasus kerugian yang dialami konsumen. Untuk itu, kemandirian konsumen dan konsumerisme perlu ditingkatkan untuk mencegah kerugian akibat kejahatan pelaku usaha. Tujuan penelitian ini adalah untuk menganalisis faktor-faktor yang mempengaruhi konsumerisme dan kemandirian konsumen pada Generasi Y. Penelitian ini dilakukan melalui survey online dengan 291 responden. Lebih dari setengah responden dalam penelitian ini memiliki kemandirian konsumen kategori sedang dan konsumerisme pada kategori rendah. Penelitian ini menunjukkan bahwa terdapat pengaruh signifikan positif pemaknaan diri independen terhadap kemandirian konsumen dan kesadaran hak konsumen terhadap kemandirian dan konsumerisme.</p>

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Section: Hypothesis Testing and Influencesupporting

confidence: 87%

Section: The Effect Of Interdependent Self Meaning To Consumer Indepementioning

confidence: 73%

Section: The Effect Of Interdependent Self Meaning To Consumer Indepementioning

confidence: 99%

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Pengaruh Pemaknaan Diri, Paparan Informasi, Dan Kesadaran Hak Konsumen Terhadap Kemandirian Konsumen Dan Konsumerisme Pada Generasi Y

Dania

Yuliati²

2018

JCS

View full text Add to dashboard Cite

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“…Second, attitudes and PLSCs are reported to be good predictors of intent to complain and actual complaining behaviors (Blodgett, Granbois & Walters ; Kim et al, ; Richins, ). Third, there has been little research into the impact of personality traits and values on attitudes toward complaining and complaining behavior (Wei, Li, Cai, & Adler, ).…”

Section: Literature Reviewmentioning

confidence: 99%

“…Thøgersen et al (), for instance, report that a propensity to complain depends on the person's inclination to become dissatisfied and on his/her attitude toward complaining. More recently, Wei et al () argue that self‐construal (i.e., how consumers perceive themselves as either independent or interdependent in a relationship with others) has a significant impact on consumers’ complaining behavior following a service failure. Consumers with a dominant independent self‐construal are more engaged in voice response and in switching behavior than consumers with a dominant interdependent self‐construal.…”

Section: Literature Reviewmentioning

confidence: 99%

Personality traits and complaining behaviors: A focus on Japanese consumers

Souiden

Ladhari

Nataraajan

2019

Psychology and Marketing

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Despite the fact that personality is thought to be one of the main factors that may explain unhappy consumers’ behavior, very little is known about how it affects their attitudes and complaining strategies. This is particularly true in the case of Japanese consumers where scant research has been conducted on their complaining behaviors. Hence, the main objective of this study is to investigate the roles of three personality traits (i.e., self‐confidence, aggressiveness, and altruism) of Japanese consumers in explaining their attitudes toward complaining, perceived likelihood of successful complaints (PLSCs), and complaining behaviors. On a sample of 263 respondents, a univariate general linear model (GLM) analysis is performed to assess the moderating roles of personality traits on complaint‐related variables. The results show that, on the one hand, in contrast to self‐confidence, the levels (i.e., high vs. low) of aggressiveness and altruism have significant impacts on attitudes toward complaining and PLSCs. However, the level of self‐confidence appears to have the most significant impacts on public complaining behaviors. On the other hand, altruism is found to be the only personality trait that may explain consumers’ private complaining behaviors. Additional analyses reveal interactive effects of the personality traits on complaining attitude and behaviors.

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How do embarrassing service disruptions impact bystanders' word‐of‐mouth, complaining, and avoidance? The moderating role of self‐construal

Ziegler,

Allen,

Peloza

et al. 2023

J of Consumer Behaviour

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In public settings such as retail, an embarrassed consumer may be witnessed by others. Thus, vicarious embarrassment may be even more ubiquitous than embarrassment itself. However, the impact of observers' individual characteristics on reactions to embarrassing service disruptions is not clear. To close this gap, the current research examines how observers' self‐construal, or their perception of the self in relation to others, systematically alters observers' responses to embarrassing service disruptions. The data for this research was collected from 674 US respondents recruited amongst undergraduate students at a large North American university (study 1, n = 193) and from an online subject panel (study 2, n = 281 and study 3, n = 200). Across all three experiments, the authors demonstrate that vicarious embarrassment is conditional on observers' self‐construal. Specifically, the results demonstrate that observers with a predominantly interdependent self‐construal experience stronger vicarious embarrassment than consumers with a predominantly independent self‐construal. This occurs because they are more likely to take the actor's perspective. These differences manifest whether we operationalize self‐construal as a measured individual difference or use a prime to induce self‐construal situationally. Furthermore, observers with a predominantly interdependent self‐construal alter their word‐of‐mouth, complaining, and avoidance intentions, effects mediated by perspective‐taking and vicarious embarrassment. The current research contributes to theory and practice by introducing self‐construal as a boundary condition to the vicarious embarrassment literature.

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The influence of self-construal and co-consumption others on consumer complaining behavior

Cited by 47 publications

References 55 publications

Pengaruh Pemaknaan Diri, Paparan Informasi, Dan Kesadaran Hak Konsumen Terhadap Kemandirian Konsumen Dan Konsumerisme Pada Generasi Y

Pengaruh Pemaknaan Diri, Paparan Informasi, Dan Kesadaran Hak Konsumen Terhadap Kemandirian Konsumen Dan Konsumerisme Pada Generasi Y

Personality traits and complaining behaviors: A focus on Japanese consumers

How do embarrassing service disruptions impact bystanders' word‐of‐mouth, complaining, and avoidance? The moderating role of self‐construal

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