The Influence of Public Values on User Participation in e-Government: An Exploratory Study

Abstract

In the last decades, governments have strongly increased their use of information and communication technologies (ICT) to improve the service delivery towards their users. However, this development of ICT solutions must be performed in collaboration with the users so that the egovernment services are aligned with their requirement and needs. Gathering the input from the users can be performed through the use of different participation methods. The choice of the method is context-specific and public servants tend to lack proper guidance about the appropriate method(s) to use. Public values are at the core of the strategy of the organization and constitute an essential context factor to consider. Therefore, in this paper, we analyze how public values impact practitioners in their selection of development methods of e-government services. Via the analysis of four e-government projects, we examine the relevance of public values as key drivers behind user participation decisions. Furthermore, we formulate recommendations for practitioners to provide guidance in their choice depending on the values they are seeking.

Citizen involvement in digital transformation: a systematic review and a framework

“…, 2010; Falco and Kleinhans, 2018; Linders, 2011; Purwanto et al. , 2020; Simonofski et al. , 2017), and only one study investigated citizen involvement in a general/unspecified context of DT (Hassana and Hamari, 2020).…”

“…As shown in Table 1, among these reviews, most researchers emphasised their study scope on citizen involvement in the context of digital government services (Acco Tives Leão and Canedo, 2018;Axelsson et al, 2010;Falco and Kleinhans, 2018;Linders, 2011;Purwanto et al, 2020;Simonofski et al, 2017), and only one study investigated citizen involvement in a general/unspecified context of DT (Hassana and Hamari, 2020). However, Hassana and Hamari (2020) focused on gamified civic engagement, and general citizen involvement was not the feature of their study.…”

“…To generate the synonyms and alternative terms for the major search terms, we firstly conducted a preliminary survey of the existing review studies on (1) citizen involvement in DT and (2) DT. From these review studies (Acco Tives Leão and Canedo, 2018;Bockshecker et al, 2018;Henriette et al, 2015;Reis et al, 2018;Simonofski et al, 2017), we identified a group of synonyms and alternative terms for the major search terms (see the research documentation [1] for this SLR). These selected keywords were most frequently employed in the literature to describe citizen involvement and DT that help identify relevant studies on the topic of interest.…”

e-Government in Europe. A Machine Learning Approach

“…The analysis shows that the countries with the highest level of e-government are the Netherlands and Austria which are opposed to Romania and Bulgaria which have, on the contrary, reduced values of the same variable. (Simonofski, et al, 2020) highlight the role of public administration values in the organization of e-government. They offer suggestions on how to create e-government services that can be optimized in three different dimensions, namely: offering better services, enabling better relations, and guaranteeing better democratic quality.…”

What influences citizens’ expectations towards digital government? An exploratory survey

“…Some papers consider citizens as passive recipients of services whereas others consider them as active participants in public processes (Lawson-Body et al , 2014; Simonofski et al , 2017b). The type of implemented digitalization, as well as the intended role for citizens, heavily depends on the values targeted by the administration (Jaspers and Steen, 2019; Simonofski et al , 2020), such as efficiency, customer relation or participation. Scholars also discuss conflicting views about what digital government should be.…”