The Influence of Product Quality and Service Quality on Customer Satisfaction at Mitra 10 in Depok

Susanti, Neneng; Jasmani, Jasmani

doi:10.26858/jo.v5i2.13379

Cited by 9 publications

(6 citation statements)

References 1 publication

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“…The Digipos Aja application will be one of the super apps that will meet all consumer needs so that customers feel satisfied with the consuming experience. The importance for a company to maintain the quality of its products because a quality product, will maintain loyalty for consumers to use these products (Akbar, 2020;Eka, 2019;Keshavarz & Jamshidi, 2018;Susanti & Jasmani, 2020).…”

Section: Product Quality Effect On Consumers' Satisfactionmentioning

confidence: 99%

The Influence of Digipos Aja Application Product Quality, Price, and Promotion on Customer Satisfaction in Makassar City

Widodo,

Witjara,

Noviarisanti

et al. 2023

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Digipos Aja Telkomsel, in carrying out digital transformation, also makes innovations in the digital world, one of which is creating Digipos Aja. Based on Telkomsel's internal data for 2021, there are 532,538 Digipos Aja Telkomsel registrations. This study explores Digipos Aja application product quality, prices, and promotions impact on consumer satisfaction in Makassar City. Methodology, This study employs correlational research that utilizes statistical correlations to describe and measure the relationship between two or more variables with multiple regression method. Finding: This study suggests that all variables have valid values. While the results of hypothesis testing show that partially each variable has a significant influence and simultaneously the variable quality of the Digipos Aja application product, price, and promotion on consumer satisfaction in Makassar City. Which means that the three X variables have a significant influence to variable Y. Conclusion: Product quality, price, and promotion simultaneously affects consumer satisfaction in Makassar City and all of them are statistically significant. The higher quality level of Digipos Aja product subsequently elevate consumer confidence level towards the product. Additionally, with high level of trust for Digipos Aja products, therefore consumers are able to select and create purchasing decisions for these products.

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Section: Product Quality Effect On Consumers' Satisfactionmentioning

confidence: 99%

The Influence of Digipos Aja Application Product Quality, Price, and Promotion on Customer Satisfaction in Makassar City

Widodo,

Witjara,

Noviarisanti

et al. 2023

View full text Add to dashboard Cite

show abstract

“…Product quality encompasses all of a product's features and abilities to meet consumer expectations and provide satisfaction (Susanti and Jasmani, 2020 ). If the quality of the product is poor, then people will not trust or purchase the product.…”

Section: Hypothesis Developmentmentioning

confidence: 99%

Analysis Model of Consumer Sentiment Tendency of Commodities in E-Commerce

Yao

2022

Front. Psychol.

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Users are increasingly turning to the internet to acquire and consume goods. Online purchasing builds demand between customers in modern years. E-commerce (e-commerce) is a business strategy that allows individuals and businesses to buy and sell goods and services through the Internet. Ecommerce can be used on computers, tablets, cellphones, and other smart devices, and it operates in four key market categories. The way individuals buy and consume goods and services has changed as a result of e-commerce. People are increasingly using their computers and smart devices to place orders for things that can be delivered quickly to their homes. In the 1960s, ecommerce made use of an electronic system called electronic data interchange to help in document conversion. In the world of e-commerce, Amazon is a monster. It is, in reality, the world's largest online store, and it is still growing. As a result, it has become a significant roadblock in the retail industry, prompting some major merchants to rethink their plans and adjust their focus. This article is based on literary reviews. Developing a research framework for consumer trends, particularly in terms of purchasing behavior, is very much necessary. The sample size for this investigation was determined using a simple rule of thumb for successful partial least squares structural equation modeling (PLS-SEM) estimation. Consumer sentiment tendencies play a major role in this research. This research's most valuable factors include a promotion, price, brand loyalty, product review, and product quality. We looked into how these aspects analyzed a customer's tendency. These are the primary topics of discussion in this study.

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“…As Hoang et al (2010) described, TQM should be a set of practices by the company to deliver quality products and services. Product quality is viewed as a product's capacity to perform its functions: product performance, durability, reliability, accuracy, ease of operation and repair, and other valuable attributes (Susanti & Jasmani, 2020). Hence, it connects well with customer satisfaction regarding product quality.…”

Section: Customer Satisfactionmentioning

confidence: 99%

The Role of the Product Quality and Price in Achieving Customer Satisfaction in Online Shopping

Othman¹,

Ismail²,

Hasan³

et al. 2022

IJARBSS

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Customer satisfaction in online shopping is becoming increasingly important for companies since it directly impacts their profitability. The comparison between expectations and experiences determines customer satisfaction. The customers will be satisfied if the delivery meets or exceeds their expectations. Many factors contribute to customer satisfaction in online shopping. Still, two fundamental problems with online shopping are the quality of the products and the high price for some of the products or services. Therefore, customer satisfaction in online shopping needs to be studied to understand these problems better. This study investigates the factors influencing customer satisfaction with online shopping among university students based on 98 sample respondents, university students based in Melaka, Malaysia. This paper uses a survey, SPSS and multiple regression analysis. The two dimensions, namely product quality and price, explained 46.6 per cent of the variance in customer satisfaction in online shopping. This study also evidences the significant relationship between product quality and price with customer satisfaction. This study contributes to the body of knowledge regarding the vital influence of product quality and price on customer satisfaction with online shopping among university students. This study will likely favour the growing online retail market by enabling researchers and businesses to comprehend the factors affecting customer satisfaction.

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The Influence of Product Quality and Service Quality on Customer Satisfaction at Mitra 10 in Depok

Cited by 9 publications

References 1 publication

The Influence of Digipos Aja Application Product Quality, Price, and Promotion on Customer Satisfaction in Makassar City

The Influence of Digipos Aja Application Product Quality, Price, and Promotion on Customer Satisfaction in Makassar City

Analysis Model of Consumer Sentiment Tendency of Commodities in E-Commerce

The Role of the Product Quality and Price in Achieving Customer Satisfaction in Online Shopping

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