The Influence of Political Environment on the Performance of Business Process Outsourcing Sector in Kenya

Abstract

The purpose of this study is to establish the influence of the political environment on the performance of the Business Process Outsourcing Sector in Kenya. The study covered all the 118 registered business process outsourcing companies in Kenya. Descriptive and inferential statistics were used in this study. The descriptive results indicate that the political climate in Kenya has not been conducive to the business process outsourcing sector. The inferential results indicated that the political environment had a statistically significant influence on the performance of the business process outsourcing sector in Kenya. The study, therefore, concludes that a conducive political environment is vital for the business process outsourcing sector to thrive. The study suggests that the government ought to consider developing and implementing measures and policies that will ensure a conducive political environment to enable BPO companies to thrive.

The Mediating Impact of the Small and Medium Enterprises Development Agency of Nigeria on the Relationship Between the Critical Success Factors and SMEs' Success

“…Public sector bureaucracies significantly impact the quality of the business environment (Belás et al, 2019). A study also found that business process outsourcing (BPO) flourishes in an excellent political environment, making it necessary for leaders to establish a conducive political environment (Nyambura et al, 2020). A study suggested that political connections aid businesses in obtaining timely and efficient regulatory services (Zhang & Guo, 2019).…”