2016
DOI: 10.1016/s2212-5671(16)30095-8
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The Influence of Personality Traits Towards Quality Pledge

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Cited by 3 publications
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“…There are five basic personalities according to Goldberg, encompassing openness to experience, conscientiousness, extraversion, agreeableness and neuroticism, which affects people in the context of solving their problems 5 The locus of internal control also influences the pregnant women's condition 6 their commitments are influenced by their personality traits, as they are also known as emotional labour. The purpose of this study is to investigate the dominant personality traits in the company based on the Big Five Personality theory, to assess the level of employees' commitment to service quality (quality pledge.…”
Section: Introductionmentioning
confidence: 99%
“…There are five basic personalities according to Goldberg, encompassing openness to experience, conscientiousness, extraversion, agreeableness and neuroticism, which affects people in the context of solving their problems 5 The locus of internal control also influences the pregnant women's condition 6 their commitments are influenced by their personality traits, as they are also known as emotional labour. The purpose of this study is to investigate the dominant personality traits in the company based on the Big Five Personality theory, to assess the level of employees' commitment to service quality (quality pledge.…”
Section: Introductionmentioning
confidence: 99%