The influence of learning management information system and service quality on the customer satisfaction of Ruangguru application

Abstract

This research aims to analyze the information system of learning management and the overall quality of service to the customer's satisfaction application of Ruangguru. This study employed a descriptive quantitative approach. The sampling technique was purposive sampling based on Slovin equations. Data were collected using a synchronous survey instrument with a Likert scale program. The result is that the learning management information system significantly influenced the customer satisfaction of the Ruangguru application. The result is as follows: learning management information system (X1) influences the customer satisfaction of variables (Y1). Then, the quality of service significantly affects customer satisfaction quality of service (X2) affects the variable customer satisfaction (Y1). Last, the information system of learning management and the overall quality of service affect customer satisfaction simultaneously; variables X1 and X2 have a significant influence on the variable Y1.
 
 Keywords: LMS, Service Quality, and Customer Satisfaction

Technology Acceptance Model and Learning Management Systems: Systematic Literature Review

“…Instructors are as important [37][38][39][40] as their students because, without the instructors, students will have a limited understanding of acquired knowledge or no knowledge at all. Since education needs students and instructors [41][42][43][44] to be effective, they must also be in the LMS, so future studies should focus more on instructors as well.…”

Sistema de información para la educación digital: percepción de usuarios en la Universidad de Guanajuato

“…La implementación de sistemas de gestión de la información en las organizaciones educativas es crucial para reducir costos operativos, mejorar el rendimiento laboral y apoyar funciones que incluyen la planificación, organización y toma de decisiones. La calidad del servicio juega un papel significativo en la satisfacción del usuario, indicando que la integración de la tecnología en los servicios educativos puede conducir a una gestión y entrega de servicios educativos más efectiva y eficiente (Badrudin et al, 2022).…”

Management Information Systems: Bibliometric Analysis and Its Effect on Decision Making

“…Wijaya et al (2022) reported the use of information management systems to make it easier to record employee data and basic salaries. Badrudin et al (2022) have successfully researched the use of information management systems in determining satisfaction and service quality from educational applications.…”