The Influence of Knowledge Management Uses on Total Quality Management Practices in Commercial Banks of Jordan

Obeidat, Bader Yousef; Hashem, Lama; Masa'deh, Ra’ed

doi:10.5539/mas.v12n11p1

Cited by 2 publications

(2 citation statements)

References 39 publications

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“…Dengan adanya informasi yang terus-menerus diturunkan pada perusahaan diharapkan perusahaan mendapatkan informasi untuk menangani permasalahan yang akan terjadi, perencaan strategi serta meningkatkan kualitas dari produk atau jasa yang diberikan. Penelitian terdahulu dilakukan dengan menggunakan penelitian kuantitatif, melalui kuisioner yang telah di bagikan kepada seluruh karyawan bank di Yordania dengan tingat pengambilan data sebanyak 250 responden serta mengunakan analisis regresi menemukan bahwa Knowledge Management secara signifikan mempengaruhi implementasi Total Quality Management (Obeidat et al, 2018…”

Section: Knowledge Management (Manajemen Pengetahuan)unclassified

Pengaruh Digital Leadership, Total Quality Management, dan Knowledge Management terhadap Sustainability Management pada Perusahaan di DKI Jakarta

Wesly

Kristiana

Bong

et al. 2021

SIMO

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Purpose: This study aimed to determine the influence of digital leadership, total quality management, and knowledge management on companies’ sustainability management in DKI Jakarta. Research methodology: The sampling technique used in this research is the convenience sampling technique. It used primary data through questionnaire distribution with 389 respondents of employees who work in DKI Jakarta. As for the data analysis technique, this research used the regression technique in both simple and multiple regression. Results: The results of this study indicate that digital leadership and knowledge management have a significant influence on the sustainability management of companies in DKI Jakarta. Meanwhile, total quality management does not have a significant influence on the sustainability management of companies in DKI Jakarta Limitations: This study only examines the variables of digital leadership, total quality management, knowledge management, and sustainability management. This research is also limited to employees who work at companies in DKI Jakarta. Contribution: This study shows how the level of digital leadership, total quality management, knowledge management, and sustainability management in companies in DKI Jakarta. This study also shows how digital leadership, total quality management, and knowledge management affect sustainability management. Companies can use this research to improve the company’s sustainability management by implementing digital leadership, knowledge management and paying more attention to the importance of developing total quality management within the company.

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Section: Knowledge Management (Manajemen Pengetahuan)unclassified

Pengaruh Digital Leadership, Total Quality Management, dan Knowledge Management terhadap Sustainability Management pada Perusahaan di DKI Jakarta

Wesly

Kristiana

Bong

et al. 2021

SIMO

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“…In particular, they indicate how comprehension of the connection between TQM and KM can affect performance of organization. Obeidat et al [17] investigate the effect of KM criteria on TQM practices within Jordan banks. Results state that most KM criteria have a sharp effect on TQM practices.…”

Section: Literature Reviewmentioning

confidence: 99%

A DEA-Based Decision Support Framework for Organizations’ Performance Evaluation considering TQM and Knowledge Management

Karami

Shirouyehzad

Asadpour

2021

Journal of Healthcare Engineering

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Total quality management (TQM) and knowledge management (KM) play a significant role in improving the situation of the organization and creating and maintaining competitive advantage (CA). Therefore, harmonizing TQM and KM with the organizational goals and performance leads to the organization’s greater capabilities. The current paper presents a decision support framework to evaluate the performance of organizations based on the success factors (SFs) of TQM and KM using the BCC model of data envelopment analysis (DEA). The SFs of KM are considered as input and the SFs of TQM are considered as output of the BCC model, and the efficiency scores of five pharmaceutical companies in Esfahan, Iran, are obtained. The results show that, among the aforementioned companies, three companies were recognized as efficient, while two of them were introduced as inefficient companies. Furthermore, in order to provide more recommendations for the managers of these companies, two area charts according to SFs of TQM and KM were drawn, and the results were analyzed and discussed.

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The Influence of Knowledge Management Uses on Total Quality Management Practices in Commercial Banks of Jordan

Cited by 2 publications

References 39 publications

Pengaruh Digital Leadership, Total Quality Management, dan Knowledge Management terhadap Sustainability Management pada Perusahaan di DKI Jakarta

Pengaruh Digital Leadership, Total Quality Management, dan Knowledge Management terhadap Sustainability Management pada Perusahaan di DKI Jakarta

A DEA-Based Decision Support Framework for Organizations’ Performance Evaluation considering TQM and Knowledge Management

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