The Influence of Heuristic judgments in Social Media on Corporate Reputation: A Study in Spanish Leader Companies

Abstract

From a corporate-side perspective, the communication of reputational actions and news of companies becomes critical for success. However, in communication, business, and management studies, heuristics can be understood as simple cognitive processes that allow assessments, predictions, and decisions to be made quickly and efficiently by consumers and economic agents. This aspect can sometimes lead to cognitive biases, especially when little information is available or in situations of high uncertainty. The aim of this research is to investigate the influence of heuristic judgments in social media on corporate reputation ratings obtained in Spanish leader companies. Using data collected in Spain, this paper analyzes the influence of heuristics concerning news items on corporate reputation, measured by the Monitor Empresarial de Reputación Corporativa (MERCO) Index. The main finding of this paper is that the total number of news items has a positive effect on corporate reputation, particularly in the categories of culture-values, results/image, expansion, and sponsorship/donations. Additionally, this work serves as a repository of knowledge applicable to similar situations considering the specificities of each particular case. The importance to intervene on certain variables at different levels of managerial performance is described and implications for companies are discussed in these pages.

Social media use and its impact on intrinsic motivation in Generation Z: a case study from Poland

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Corporate Reputation in Industry 4.0: A Systematic Literature Review and Bibliometric Analysis

“…Corporate reputation is also one of the essential indicators stakeholders may utilize for effective solutions when encountering a crisis. According to Cerda Suarez et al (2020), understanding the influences of several aspects of a firm’s corporate reputation at the commencement of a crisis was of particular theoretical importance. For instance, the exponential rise of the internet and social media in recent years has led to a shift in the communication environment in which stakeholders or consumers may publish and share personal thoughts about the firm and following products publicly (Szwajca, 2017).…”

“…The corporate reputation phenomenon in Industry 4.0, or I4.0, has led to subsequent transformations at individual and corporate levels. At the corporate level, pertinent applications of reputational news and actions become critical for organizations to promote a positive corporate image (Cerda Suarez et al, 2020). Furthermore, the upswing of social and digital media activities has provided contemporary organizations with a new gateway to interact with consumers and affirm their respective convictions on diverse political and social issues (Lim & Young, 2021).…”