The Influence of ESG Management on Financial Performance : The Mediation Effect of Customer Satisfaction

Kim, Tae Min; Kim, Rhea; Huh, Jong-Ho

doi:10.37674/ceoms.25.2.9

Cited by 2 publications

(2 citation statements)

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“…In particular, the rapid progress of environmental pollution and global warming after industrialization has gained attention, so many companies are carrying out various activities to reduce carbon emissions from business [15,16]. Kim, Kim, & Huh [17] empirically demonstrated the structural relationship between ESG management, customer satisfaction, and financial performance by focusing on the mediating effect of customer satisfaction between ESG management and financial performance. The study found that environment (E) and social responsibility (S) have a direct impact on customer satisfaction, and environment (E) has the most significant impact on customer satisfaction.…”

Section: Esgmentioning

confidence: 99%

The Impact of ESG on Brand Trust and Word of Mouth in Food and Beverage Companies: Focusing on Jeju Island Tourists

2023

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This study conducted to verfiy the structural causal relationship between the ESG attributes of food and beverage companies, trust, and word of mouth (WOM) as perceived by consumers visiting Jeju Island. The present study used respondents who understand ESG management and selected a representative ESG management company in the food service business (e.g., Starbucks Reusable Cup or Samdasoo Unlabeled, etc.). A survey was requested from an online survey company, and total 521 participants were selected for the data analysis. The IBM 24.0 program and AMOS 22.0 program was employed to conduct statistic analysis. Present study demonstrated as follows. First, as a result of the hypothesis testing of the relationship between the three attributes of ESG and brand trust, the environmental factor (E) and the social factor (S) have a significant positive (+) effect on brand trust. Second, hypothesis testing on the relationship between the three attributes of ESG and the influence of WOM showed that environmental factors and social factors were critical antecedents of WOM. Next, verifying the hypothesis between brand trust and WOM, brand trust had a significant positive (+) effect on WOM. By verifying the hypotheses, the current study identified a critical relationship between the ESG management attributes of food and beverage companies and customers’ brand trust and WOM. These founding showed differences in the variables that directly affect brand trust and WOM among the ESG attributes recognized by tourists in Jeju Island about Jeju-based food and beverage companies practicing ESG management. Furthermore, it was confirmed that the value formed by these food and beverage companies’ ESG management activities could directly affect consumers’ brand trust and WOM intentions. Hence, the study intends to expand the range of ESG-related academic views and suggest meaningful marketing implications for various food and beverage companies that want to practice ESG management.

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Section: Esgmentioning

confidence: 99%

The Impact of ESG on Brand Trust and Word of Mouth in Food and Beverage Companies: Focusing on Jeju Island Tourists

2023

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“…In addition, it comprises financial factors, such as operating profit sales, and non-financial factors, such as environmental protection, social problem solving, and improvement of corporate governance, and includes core values that can enhance corporate sustainability [8]. In the case of Korea, from 2025, ESG disclosure will be mandatory for stock market-listed companies with total assets of KRW 2 trillion or more, and from 2030, ESG disclosure will be expanded to all KOSPI-listed companies, accelerating ESG management [9]. In September 2020, China's 'carbon neutrality' policy proposal became a major driving force in promoting ESG development.…”

Section: Introductionmentioning

confidence: 99%

Impact of Digital Transformation on ESG Management and Corporate Performance: Focusing on the Empirical Comparison between Korea and China

Liu,

Jung

2024

Sustainability

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With the development of digital technology, tasks such as carbon neutrality have emerged as global issues because of the climate crisis. Digital transformation (DT) and environmental, social, and corporate governance (ESG) management have already become strategic requirements on the agenda of corporate management, but theories and empirical research on how to affect corporate performance through digital transformation and ESG management are lacking. This study examined the intrinsic mechanism of DT to corporate performance based on the theory of a resource-based view (RBV). In addition, the theoretical framework of ESG management as mediating variables was constructed. The ‘Partial Least Squares Structural Equation Model (PLS-SEM)’ was used to verify the hypotheses derived from the literature. Empirical analysis was conducted on companies interested in DT and ESG management in Korea and China. DT positively affected ESG management and corporate performance (e.g., non-financial and financial performance). On the other hand, an examination of the relationship between ESG management and corporate performance revealed differences between the results from Korea and China. The strategic implications for corporate DT and ESG management are suggested. In particular, this study also contributes to the academic aspect by providing new explanations for applying resource-based view theory and the relationship between DT, ESG management, and corporate performance.

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The Influence of ESG Management on Financial Performance : The Mediation Effect of Customer Satisfaction

Cited by 2 publications

References 0 publications

The Impact of ESG on Brand Trust and Word of Mouth in Food and Beverage Companies: Focusing on Jeju Island Tourists

The Impact of ESG on Brand Trust and Word of Mouth in Food and Beverage Companies: Focusing on Jeju Island Tourists

Impact of Digital Transformation on ESG Management and Corporate Performance: Focusing on the Empirical Comparison between Korea and China

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