The Influence of Employee Engagement on Discretionary Effort and Job Performance in the Cruise Line Customer Contact Center Workplace

Rodoquino,; B, Stephen

doi:10.25148/etd.fidc008979

Cited by 1 publication

(1 citation statement)

References 0 publications

Supporting

Mentioning

Contrasting

Order By: Relevance

“…Confirmatory factor analysis was used to establish discretionary effort as a separate construct from in-role behaviour and organizational citizenship behaviour, however, together they predicted performance suggesting importance of assessment of discretionary effort of employees at work (31). Discretionary effort is positively associated with work outcome constructs like employee engagement and performance and organisational commitment ( 26),( 29), (32).…”

Section: Discretionary Effortmentioning

confidence: 99%

Influence of Autonomy, Skills, and Knowledge: Role Efficacy on Discretionary Effort of Indian Retail Managers

S¹,

Chand²

2022

ECS Trans.

View full text Add to dashboard Cite

The purpose of this study was to explore the relation among role efficacy, discretionary effort, autonomy and skills, and knowledge. A structured questionnaire was administered to 480 retail store managers from Bengaluru City. The proposed research hypotheses were evaluated using the PLS-SEM model. Role efficacy was significantly linked to discretionary effort. In addition, the evaluation of discretionary effort reported a significant positive impact of autonomy and skills and knowledge. The study empirically supports the impact of role efficacy on discretionary effort of retail store managers. Further, there is a practical utility of the findings in support that clear definition of role will spontaneously evoke discretionary behavior, which is further supported by manager’s skills and knowledge, and autonomy they experience at work.

show abstract

Section: Discretionary Effortmentioning

confidence: 99%