The influence of emotions on beliefs

Frijda, Nico H.; Manstead, Antony Stephen Reid; Bem, Sacha

doi:10.1017/cbo9780511659904.001

Cited by 121 publications

(89 citation statements)

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“…Staying here is all about prestige, luxury, customer care and making you feel special." (Canada, 2005) As a strong, intense emotion that involves overt actions, love awakens and shapes people's beliefs and makes them resistant to change (Frijda, Manstead, and Bem 2000). In social relationships, trust reflects a core belief influenced by the strong affectionate nature of love (Branden 1988).…”

Section: Model Extension 2: Mediating Role Of Customer-firm Affectionmentioning

confidence: 99%

Strengthening Customer Loyalty through Intimacy and Passion: Roles of Customer–Firm Affection and Customer–Staff Relationships in Services

Yim

Tse

Chan

2008

Journal of Marketing Research

455

400

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This study extends the existing satisfaction-trust-loyalty paradigm to investigate how customers' affectionate ties with firms (customer-firm affection)-in particular, the components of intimacy and passion-affect customer loyalty in services. In a bilevel model, the authors consider customer-staff and customer-firm interactions in parallel. Through a netnography study and survey research in two service contexts, they confirm (1) the salience of intimacy and passion as two underrecognized components of customer-firm affection that influence customer loyalty, (2) the complementary and mediating role of customer-firm affection in strengthening customer loyalty, (3) significant affect transfers from the customer-staff to the customer-firm level, and (4) the dilemma that emerges when customer-staff relationships are too close. The findings provide several implications for researchers and managers regarding how intimacy and passion can enrich customer service interactions and how to manage customer-staff relationships properly.

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Section: Model Extension 2: Mediating Role Of Customer-firm Affectionmentioning

confidence: 99%

Strengthening Customer Loyalty through Intimacy and Passion: Roles of Customer–Firm Affection and Customer–Staff Relationships in Services

Yim

Tse

Chan

2008

Journal of Marketing Research

455

400

View full text Add to dashboard Cite

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“…First, given the inseparability of cognition and emotion as recognized in diverse fields such as neuropsychology (Damasio, 1994;Ledoux, 1996), education (Frijda, Manstead, & Bem, 2000;Zembylas, 2004) and AL (Aragão, 2007;Dewaele, 2005;Gieve & Miller, 2006;Pavlenko, 2005), there is a need to better understand the affective dimension of teacher and learner cognition. More specifically, it is important to understand how emotions interact to shape what teachers (Borg, 2006) and learners do, their implications for their learning (how and what they learn) (Nespor, 1987), and how teacher emotions are part of teachers' practical knowledge and pedagogical content knowledge (Rosiek, 2003) and learners' emotions are related to their beliefs (Aragão, 2011).…”

Section: Introductionmentioning

confidence: 99%

Unveiling the relationship between language learning beliefs, emotions, and identities

Barcelos

2015

SSLLT

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have considered how beliefs are particularly sensitive to affective influences and how emotions, cognitions, and identities are intrinsically related. Understanding this relationship would help researchers to reveal complex key issues in beliefs research, such as the relationship between beliefs and action. Yet, although research on beliefs in applied linguistics goes back to the 70s and 80s, there has been scant connection with emotions and identities. This paper aims to reflect on the relationship between beliefs, emotions, and identities by looking at these coconstructing, overlapping concepts to advance our understanding of language learning and teaching. Through a review of studies on beliefs, emotions, and identities within applied linguistics and other areas, I illustrate how beliefs and emotions are intrinsically and interactively related, and how beliefs within a socio-historical context influence the construction of identities. Identities influence the kinds of emotions and beliefs that individuals attribute to themselves and to others. Emotions, in turn, can influence identities and how we construct them. Implications for research on beliefs, emotions, and identities are suggested.Keywords: emotions, identities, beliefs, language teacher education, language learning 1 This article is a modified version of previous talks (Barcelos, 2011(Barcelos, , 2014 and an earlier version of a manuscript in Portuguese (Barcelos, 2013

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“…According to various psychologists, emotions influence beliefs and goals and are in turn influenced by them (Oatley and Johnson-Laird 1987;Frijda et al 2000). Interests, preferences and motivations are influenced as well, either permanently or temporarily, by both stable and unstable affective factors.…”

Section: Integrating Affective States Into Consistent User Modelsmentioning

confidence: 99%