The Influence of Culture on Trust Judgments in Customer Relationship Development by Ethnic Minority Small Businesses

Altınay, Levent; Saunders, Mark N. K.; Wang, Catherine L.

doi:10.1111/jsbm.12033

Cited by 62 publications

(49 citation statements)

References 59 publications

(107 reference statements)

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“…More hierarchical nodes have a higher level of conceptual abstraction while lower levels are more descriptively connected to the empirical data. Thus, one interlinks explicitly grounded first order concepts with second-order themes and, finally, aggregate dimensions that relate to more tacit processes implicitly discussed in the data such as different practical operationalizations of the multi-level governance concept (Altinay, Saunders, & Wang, 2014;Corley & Gioia, 2004). The interview transcripts were re-coded according to this new scheme.…”

Section: Study Methodsmentioning

confidence: 99%

Obstacles to achieving cross-border tourism governance: A multi-scalar approach focusing on the German-Czech borderlands

Stoffelen

İoannides

Vanneste

2017

Annals of Tourism Research

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This paper aims to identify distinctive obstacles to the establishment of tourism destination governance in both transnational and within-country borderlands. Analysis of the German-Czech borderlands, a region also incorporating within-country borders between three German federal states, indicates the multi-scalar and political contestations of cross-border tourism collaboration. Local tourism projects are generally successful, both on a transnational German-Czech level and between the German states of Bavaria, Saxony and Thuringia. However, structural cross-border destination management does not exist because of (transnational) multi-scalar institutional alignment problems and (internal) tourism-specific destination-level power contestations. Understanding destination management processes in borderlands, therefore, requires: (i) explicit multi-scalar analysis; (ii) recognition of both transnational and within-country contexts; (iii) more cross-pollination between tourism planning and cross-border governance research.

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Section: Study Methodsmentioning

confidence: 99%

Obstacles to achieving cross-border tourism governance: A multi-scalar approach focusing on the German-Czech borderlands

Stoffelen

İoannides

Vanneste

2017

Annals of Tourism Research

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“…However, while many executives concern themselves with acquisition, accumulation and aggregation of assets as a way to create competitive advantage, many forget the power that knowledge and information provide in the marketplace. In this respect, it has been shown information is a clear source of competitive advantage (Porter & Millar, 1985;Altinay, Saunders, & Wang, 2014). Despite that, competitive advantage is a complex, multi-dimensional construct that can be construed in many ways depending on context.…”

Section: Knowledge Management and Competitive Advantage Provided By Kmentioning

confidence: 99%

Realising the value of knowledge resources and capabilities: an empirical study

Nguyen

Ngo

Northey

et al. 2019

JKM

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Purpose-Drawing upon the resource-based view of the firm, this paper develops and empirically validates a model, which examines the relationships between technical KM infrastructure (TKMI), social KM infrastructure (SKMI), and competitive advantage provided by KM (CAPKM). The authors argue that KM process capabilities account for the direct effects of TKMI and SKMI on CAPKM. Design/methodology/approach-We employed PLS-SEM to empirically test the hypotheses using a sample of 251 firms from an emerging economy. The results were then confirmed using the bias-corrected bootstrap procedure. We also conducted two robustness checks including: (a) examining a competing moderation model, (b) and performing fuzzy-set qualitative comparative analysis (fsQCA), a set-theoretic method that examines how causal conditions combine into all possible configurations of binary states to explain the desired outcome. Findings-The findings show that TKMI and SKMI have positive effects on CAPKM. In addition, KM process capabilities mediate the direct effects of TKMI and SKMI on CAPKM.

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“…It is a complex task. As concluded by Altinay and colleagues, in order to create trust and develop long-term relationships with customers, companies must create a sense of affinity, emphasizing different cultural tiles to different customer groups who might perceive things differently despite the shared language, ethnicity, religion, and common identity [29].…”

Section: Customer Engagementmentioning

confidence: 99%

The Identification of Opportunities for Innovations through Collecting Problems from Citizens

Oganisjana

Kozlovskis

2019

Journal of Open Innovation: Technology, Market, and Complexity

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Customer engagement in different phases of creation of new products and services is argued to be a significant success factor by some scholars and practitioners, and unnecessary—by others. The paper analyses the findings of a pilot study, conducted with the intention to see whether ordinary citizens from different countries could highlight problems which really could bring forth ideas for innovative products or services. The data were collected via electronic survey with the further qualitative content analyses of the problems that, to the respondents’ minds, are worth solving. The expert group analysis of the ideas which derived from the problems was conducted to decide the feasibility of the approach, whose efficiency was concluded not to be high. Reliability and consistency of the experts’ assessments were tested using statistical software SPSS 20 based on the correlation analysis of five criteria—usefulness, social impact, customer base, frequency of use, and novelty. The research revealed 16 groups of problems.

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The Influence of Culture on Trust Judgments in Customer Relationship Development by Ethnic Minority Small Businesses

Abstract: This article explores the influence of culture on trust judgments in customer relationship development by ethnic minority small businesses (EMSBs

Cited by 62 publications

References 59 publications

Obstacles to achieving cross-border tourism governance: A multi-scalar approach focusing on the German-Czech borderlands

Obstacles to achieving cross-border tourism governance: A multi-scalar approach focusing on the German-Czech borderlands

Realising the value of knowledge resources and capabilities: an empirical study

The Identification of Opportunities for Innovations through Collecting Problems from Citizens

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