The Influence of Cultural Communication Factors on English Communication in an International Service Industry

Nualsri, Supawadee; Chaiya, Preeda

doi:10.20319/pijss.2016.s21.355369

Cited by 2 publications

(2 citation statements)

References 1 publication

Supporting

Mentioning

Contrasting

Order By: Relevance

“…However, during the interviews with the 5 respondents, it was found that they put more emphasis on productive skills than receptive skills, especially speaking; but later found to encounter difficulties in expressing (or explaining) their ideas at work; while different culture and language variation (accent) have somewhat affected their communication at work. At the same time, this suggests the need to consider the cultural problems faced by employees when communicating via speaking in English such as differences in English accents, complicated question, or eye-contact during face-toface encounters [32]. Moreover, according to Siepmann [33], English skills play an important role in promoting a person's self-development, improving cross-cultural understanding, and in enhancing one's career advancement.…”

Section: Discussionmentioning

confidence: 99%

Exploring the English Language Skills Needed at Engineering Companies

Aswirawan¹,

Lawi²

2022

International Journal of Education, Science, Technology, and En

View full text Add to dashboard Cite

This paper reports the results of an English language needs analysis carried out at different multinational engineering companies in Batam, Indonesia. Through the implementation of needs analysis questionnaire to 50 engineers from various engineering companies, the perceived importance and frequency of linguistic needs of learners in terms of skills and sub-skills are specified. The results show that most engineers perceived reading as the most important skill, followed by listening, writing, and speaking; whereas, in terms of frequency, reading has also been perceived as the most frequent skill, followed by listening, writing and speaking. Emphasis should be put on receptive skills (a total mean score of 16.048) rather than productive skills (a total mean score of 15.423). However, findings also depict those engineers considered some of the oral communicative event(s) such as reporting work to superiors to be very frequent at work. The implications of the findings indicate that materials design and development should consider the incorporation of workplace scenarios as the basis for activities.

show abstract

Section: Discussionmentioning

confidence: 99%

Exploring the English Language Skills Needed at Engineering Companies

Aswirawan¹,

Lawi²

2022

International Journal of Education, Science, Technology, and En

View full text Add to dashboard Cite

show abstract

“…Studies targeting the environmental issues such as investigating on the effect of green hotel practice focusing on the moderating roles of consumer environmental world views (Jeon, Jeong, & Kim, 2015); and examining the barriers or challenges that are faced in adopting more sustainable and responsible environmental management practices in hotels in KwaZulu-Natal, South Africa (Sucheran, 2018). Examples in the researches aimed at the application of business English in the hotel industry include the influence of cultural communication factors on English communication in an international service industry (Nualsri & Chaiya, 2016); as well as studies about the English terms used in hotels and tourism places in Indonesia (Rahayu, 2017), and the analysis of linguistic characteristics of hotel homepages in Thailand (Sitthanakul, 2017). These studies have provided useful resources for researchers interested in the hotel industry and opened up more opportunities for further studies.…”

Section: Literature Reviewmentioning

confidence: 99%

Factors Affecting Customer Satisfaction in International Hotels in Chenzhou City, China

Yang

Campos

2020

pijss

View full text Add to dashboard Cite

The significance of the customer satisfaction management in the hotel industry has been demonstrated by many researchers in the past decades. This study determined the relationship between five key factors (hotel facilities, service capability, service efficiency, service attitude, and breakfast) to the degree of the customer satisfaction with the hotel. These factors were conceptualized from the five dimensions of tangibility, reliability, responsiveness, assurance, and empathy in the SERVQUAL model proposed by Parasuraman, Zeithamal & Berry (1988). Empirical research was conducted in one of the international hotels in Chenzhou City, HunanProvince, China, focusing on the hotel's customer satisfaction management. The data were taken from the two online reservation websites that reviewed the hotel based on the SERVQUAL model from 2017 to 2018. Multiple linear regression analysis was used to determine the relationship between the five key factors and the degree of customer satisfaction based on about 1,500 online comments. Only two (service capability and service attitude) of the five key factors turned out to

show abstract

The Influence of Cultural Communication Factors on English Communication in an International Service Industry

Abstract: The main purpose of this study was to examine the relationship between cultural communication

Cited by 2 publications

References 1 publication

Exploring the English Language Skills Needed at Engineering Companies

Exploring the English Language Skills Needed at Engineering Companies

Factors Affecting Customer Satisfaction in International Hotels in Chenzhou City, China

Contact Info

Product

Resources

About