The Influence of Communication on Knowledge Integration in CFTs: A Case of Chinese Mobile Applications Enterprise

Abstract

We examine the relationship between communication and knowledge integration (KI) in the context of a cross-functional teams (CFTs). Although communication is one of the most important processes for integrating knowledge in CFTs, little research examines the relationship between them. We adopt both qualitative and quantitative research methods in a Chinese mobile applications enterprise. We find that team communication plays a key role in the KI of CFTs. Team members should have sufficient communication with each other for cross-functional activities. Also, communication network structure in an enterprise can influence KI. Thus, enterprises need to select suitable team members before the project begins for effective KI in CFTs.