The Influence of Co-Worker Incivility Towards Deviant Behaviour: a Quantitative Study of Casual Dining Restaurants Frontline Employees in the Klang Valley, Malaysia

Abstract

The past decade has seen a growing number of casual dining restaurants in Malaysia. This trend of consumption is due to modern lifestyle, socio-demographic, and social media influence. Nevertheless, restaurants struggle to maintain a productive work environment and report to have association with incivility and deviant behaviour which in long run create destruction. The aim of this paper is to examine the influence of co-worker incivility towards employees performing deviant behaviour with the moderating role of emotional labour. Total of 120 questionnaires were distributed to the frontline employees of casual restaurants in the Klang Valley. The result pointed out that there was a significant positive correlation between co-worker incivility and deviant behaviour with a moderating effect of emotional labour.

Does workplace incivility affect the satisfaction of employees? Evidence from small and medium enterprises

“…Xiao et al (2023) and Guidetti et al (2021) contended that incivility exists because of the inability of management, supervisors and co-workers to organize activities in the workplace. Han, Harold, Oh, Kim, and Agolli (2022) see incivility as an abnormal behavior, and the violation of workplace norms with insufficient evidence to harm an individual Hassan (2021) showed that incivility at workplace is associated with chaos bedlam, pandemonium and disarray and it is partially due to the breaching of workplace culture and norm. Fundamentally, there are three partakers in workplace incivility -instigator, target and observer (Adil, Hamid, & Waqas, 2020;Khan, Elahi, & Abid, 2021;Razzaq, Bowra, & Khan, 2023); Therefore, in order for uncivil behaviour to manifest within the workplace, these three factors are involved in the overall process.…”