The influence of cellular phone attributes on users' affective experiences: A cultural comparison

Seva, Rosemary R.; Helander, Martin G.

doi:10.1016/j.ergon.2008.12.001

Cited by 75 publications

(47 citation statements)

References 27 publications

Supporting

Mentioning

Contrasting

Unclassified

Order By: Relevance

“…Second, our findings enrich present knowledge of the roles played by different design dimensions in consumers' perceptions and evaluations of innovative products. Specifically, this study confirms previous findings (e.g., Chitturi et al, ; Liu, ; Seva & Helander, ) that indicate aesthetic attributes play important roles in stimulating positive customer responses like exhilaration and excitement, and extends the literature by demonstrating the inconsistent direct and indirect effects of aesthetic dimension on consumers' purchase intention and WOM across radical and incremental technology innovations. Similarly, our study also helps to deepen our understanding of the role played by functional dimension in enabling enterprises to create hedonic value and arouse consumer satisfaction (Jindal et al, ; Noble & Kumar, ; Rindova & Petkova, ) by identifying the inconsistent direct and indirect effects of functional dimension on consumers' purchase intention and WOM across two innovation categories.…”

Section: Resultssupporting

confidence: 89%

“…Recent literature finds that consumers may connect a higher level of aesthetic design with better performance quality (Mugge et al, 2018;Mugge & Schoormans, 2012b;Page & Herr, 2002), because aesthetic design can provide customers with subtle clues on product quality (Mugge & Schoormans, 2012a). Moreover, the significance of aesthetic appeal in consumer purchase decisions has long been recognized by many researchers (e.g., Chitturi, Raghunathan, & Mahajan, 2007;Mugge & Dahl, 2013;Seva & Helander, 2009), and customers normally give more positive comments on products that "look cool" (Chitturi et al, 2007;Truong, Klink, Fort-Rioche, & Athaide, 2014) and are more willing to purchase these products (Rubera, 2015).…”

Section: Effects Of Aesthetic Dimensionmentioning

confidence: 99%

See 1 more Smart Citation

An investigation into the effects of product design on incremental and radical innovations from the perspective of consumer perceptions: Evidence from China

Xue

2019

Creat Innov Manage

View full text Add to dashboard Cite

By integrating research on product design with ideas from marketing and consumer perceptions, this paper formulates a set of coherent hypotheses about the effects of tripartite design dimensions on consumer perceptions and responses. We conduct two surveys on incremental and radical technology innovations, respectively, and accordingly get two different samples to test the hypotheses. Empirical results reveal that the effects of aesthetic and functional dimensions on consumer purchase intention and word of mouth vary across two types of innovations. Specifically, for incrementally innovative products, aesthetic and functional dimensions influence consumer purchase intention and word of mouth, both directly and indirectly, through the mediation of consumer perceived quality. By contrast, for radically innovative products, the effects of aesthetic and functional dimensions on purchase intention and word of mouth are totally mediated by perceived quality. Additionally, the effects of symbolic dimension on consumer perceptions and responses achieve consistency across radical and incremental technology innovations. That is, the higher the level of symbolic dimension, the stronger purchase intention and the better word of mouth there will be, whereas the direct influence of symbolic dimension on perceived quality is not significant in either innovation category.

show abstract

Section: Resultssupporting

confidence: 89%

Section: Effects Of Aesthetic Dimensionmentioning

confidence: 99%

An investigation into the effects of product design on incremental and radical innovations from the perspective of consumer perceptions: Evidence from China

Xue

2019

Creat Innov Manage

View full text Add to dashboard Cite

show abstract

“…For affect, four measures in previous research by Seva and Helander (2009) were adopted. For affect, four measures in previous research by Seva and Helander (2009) were adopted.…”

Section: Methodsmentioning

confidence: 99%

Industrial Designers: Are You Ready for Foreign Markets? Assessing Designer Confidence and Prediction Accuracy in a Transnational Marketing Context

Zhang

2015

Creat Innov Manage

View full text Add to dashboard Cite

In order to boost sales in foreign markets and compete with emerging local competitors, global companies from developed countries are realizing that they need to develop products specifically for the local markets. Meanwhile, companies in developing nations are building up their design staff and seeking to establish their own global brands. This recent growth in design activity targeting overseas markets suggests the need for academic research to better understand the phenomenon of design expertise transfer across national borders. The present research explores industrial designers' expertise transfer across cultures with respect to knowledge calibration. Based on the literature on expertise and Shanteau's theory of expert competence, several hypotheses are developed regarding the main effect of culture, and the interaction between culture and expertise level, on design confidence and prediction accuracy. A three-phase experimental study is conducted to test the hypotheses. Results suggest that both expert designers and non-expert designers are poorly calibrated and overconfident. Nonetheless, expert designers are better calibrated when designing products for a foreign market than for their home market. Theoretical and managerial implications are discussed.

show abstract

“…The design features are defined as the collection of human interface elements that the users see, hear, touch, or operate (Han, Yun, Kim, & Kwahk, 2000). Visual attributes attract customers and lead them to inspect a product more closely and consider a purchase (Seva & Helander, 2009). Product form represents several elements such as shape, color, materials, ornamentation, and texture that designers combine to enable users to interact with the product and ease its use (Bloch, 1995;Lewalski, 1988).…”

Section: Design Appealmentioning

confidence: 99%

The role of aesthetic, cultural, utilitarian and branding factors in young Chinese consumers' repurchase intention of smartphone brands

Filieri

Lin

2017

Computers in Human Behavior

View full text Add to dashboard Cite

Use policyThe full-text may be used and/or reproduced, and given to third parties in any format or medium, without prior permission or charge, for personal research or study, educational, or not-for-prot purposes provided that:• a full bibliographic reference is made to the original source • a link is made to the metadata record in DRO • the full-text is not changed in any way The full-text must not be sold in any format or medium without the formal permission of the copyright holders.Please consult the full DRO policy for further details. AbstractDespite the exponential growth of smartphone consumption, to date, very few studies have investigated the factors that influence consumers' repurchase intention of smartphone brands.China has become the world's largest consumer markets for smartphones, therefore understanding young Chinese consumers' repurchase intention in the smartphone market is of crucial importance to smartphone companies. A preliminary qualitative study based on 30 face-to-face interviews has led to the development of a new conceptual framework including aesthetic (design appeal), functional (perceived quality), brand value (brand popularity), social (subjective norm) and cultural influences (mianzi). The newly developed framework has been tested through partial least squares structural equation modeling with a sample of 321 young Chinese smartphone users. The results show that young Chinese customer's smartphone repurchase intention is mainly determined by mianzi, perceived quality, brand popularity, and design appeal. Furthermore, findings also highlight that subjective norm, perceived quality and design appeal affect Chinese people's mianzi.

show abstract

The influence of cellular phone attributes on users' affective experiences: A cultural comparison

Cited by 75 publications

References 27 publications

An investigation into the effects of product design on incremental and radical innovations from the perspective of consumer perceptions: Evidence from China

An investigation into the effects of product design on incremental and radical innovations from the perspective of consumer perceptions: Evidence from China

Industrial Designers: Are You Ready for Foreign Markets? Assessing Designer Confidence and Prediction Accuracy in a Transnational Marketing Context

The role of aesthetic, cultural, utilitarian and branding factors in young Chinese consumers' repurchase intention of smartphone brands

Contact Info

Product

Resources

About