The influence of B2B e-commerce on SMEs' performance and efficiency: a review of the literature

Al-Bakri, Anas A.; Cater-Steel, Aileen; Soar, Jeffrey

doi:10.1504/ijlse.2010.033356

Cited by 11 publications

(7 citation statements)

References 25 publications

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“…The adoption of electronic tools in business became a governmental target to make it possible for SMEs to continue to achieve success (Al-Bakri et al, 2010). Most Jordanian SMEs have little or no competitive pressure to use EC systems, as most suppliers, customers and other competitors do not promote their use.…”

Section: Use Of Ec Systems In Smes In Jordanmentioning

confidence: 99%

The factors affecting e-commerce adoption by Jordanian SMEs

Al-Bakri

Katsioloudes

2015

Management Research Review

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Purpose – This paper aims to explore internal and external organizational factors affecting electronic commerce or e-commerce systems adoption by small- and medium-sized enterprises (SMEs) in Jordan. Design/methodology/approach – The authors developed a model containing factors that might support e-commerce adoption. The model was tested using confirmatory factor analysis and then used to explore the relationships between factors. The authors used qualitative and quantitative approaches, including interviews, to explore awareness and adoption of e-commerce systems by Jordanian SMEs. SMEs in Jordan were identified from the Annual Handbook Index of 2012, compiled by the Jordanian Chamber of Commerce, and 500 in the industrial and services sectors were randomly selected as the study sample. Findings – The effect of the adoption of e-commerce systems by SMEs is affected by both internal and external organizational factors, particularly readiness, strategy, managers’ perceptions and external pressure by trading partners. Readiness and external pressure are most important for achieving maximum benefit from e-commerce adoption. Research limitations/implications – The relative importance of factors affecting e-commerce adoption may vary depending on local business conditions. SME managers in Jordan who wish to benefit from e-commerce introduction must therefore invest in activities to improve SME readiness, especially information technology infrastructure. Originality/value – This study is the first to explore both internal and external organizational factors important for e-commerce adoption by Jordanian SMEs. It tells SME managers which factors are likely to affect e-commerce adoption.

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Section: Use Of Ec Systems In Smes In Jordanmentioning

confidence: 99%

The factors affecting e-commerce adoption by Jordanian SMEs

Al-Bakri

Katsioloudes

2015

Management Research Review

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“…Research into the implementation of e-commerce can therefore be considered relevant for omnichannel research. Although these are papers that focus more on multichannel research than omnichannel management, there are some in the B2B field that deal with the effects of the adoption of digital channels on traditional physical channels and the company’s general performance, and these studies are relevant (Bakri et al , 2010; Leek and Christodoulides, 2011; Lorca et al , 2019; Mudambi, 2002; Rajamma et al , 2011; Yuan et al , 2021). Table 1 below gathers the most relevant papers in B2B by area of interest according to the most recent literature review (Herhausen et al , 2020; Kittur et al , 2021; Pandey et al , 2020).…”

Section: Theory and Hypothesesmentioning

confidence: 99%

Digitalization in B2B marketing: omnichannel management from a PLS-SEM approach

Alonso-Garcia

Pablo-Martí

Barriopedro

2022

JBIM

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Purpose The purpose of this paper is to establish a reference model that will allow us to understand the factors that influence the omnichannel management of an organization in a business-to-business (B2B) context. Design/methodology/approach In building the model, a partial least squares structural equation modeling approach was followed. More than 1,000 executives with a C-level profile (chief executive officer, chief marketing officer or chief digital officer), from manufacturers and wholesalers, in various industries worldwide were contacted. The final sample consisted of 124 C-level executives in multinational B2B companies from 35 countries worldwide. Findings The principal finding is that optimal omnichannel management must involve a customer-centric proposition forming the basis for individualized marketing that tailors the company’s portfolio of solutions to suit each client. To ensure this, customer knowledge at each touchpoint is essential. The results show that the main predictor of B2B omnichannel management is sales and marketing, even above channels. The principal conclusions are that the model shows that good omnichannel performance is measured by the performance of the industrial buyer. Loyalty and experience are primary measures of this customer’s performance. Originality/value Research into omnichannel management in the B2B field is scarce, especially concerning the creation of models for decision-making.

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“…This is known as 'the sentiment of control'. It is client's attention for individual authority in other words absence in capacity regarding teach, guide & overwhelm the progression, adjust along with implementation for I.S's as in [4]. Consequently, the associated Hypothesis will be:…”

Section: Delone and Mclean Information System Success Modelmentioning

confidence: 99%

Electronic-Acquisition Software’s Key Factors And Subsequent Impact: Points Of View From User’s

Khalique¹,

Asim²,

Manzoor³

2020

EJBMR

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Electronic-Acquisition Software’s implies the usage of data and correspondence advances utilizing the Internet to do all phases of the Procurement procedure. The greater part of the organizations execute this new arrangement of Electronic-Acquisition Software’s and they are succeeding while many come up short. This examination was completed on surveying Electronic-Acquisition Software’s achievement factors among some Steel Companies of Pakistan. The target of the examination decides the achievement factors impacting the accomplishment of Electronic-Acquisition. This investigation included a semi-organized meeting from the acquirement administrators of chose associations for the distinguishing proof of accomplishment factors in their associations. Expressive methodology was embraced to locate the significant components that impact the accomplishment of Electronic-Acquisition Software’s , from eight organizations a sample size of (150) respondents took an interest for the quantitative information assortment through a study survey. SPSSv22 is utilized to break down the gathered information and different examination are performed. It is uncovered from the examination that the entirety of the associations have embraced Electronic-Acquisition Software’s with rehearses like e-sourcing, notice and offering on the web offer accommodation and proposition accommodation however because of uneducated market and feeling awkward in utilizing new framework at provider/merchant end a portion of the practices are not begun like e-installments.

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The influence of B2B e-commerce on SMEs' performance and efficiency: a review of the literature

Cited by 11 publications

References 25 publications

The factors affecting e-commerce adoption by Jordanian SMEs

The factors affecting e-commerce adoption by Jordanian SMEs

Digitalization in B2B marketing: omnichannel management from a PLS-SEM approach

Electronic-Acquisition Software’s Key Factors And Subsequent Impact: Points Of View From User’s

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