BACKGROUND Girls with Turner syndrome (TS) are missing one of the sex chromosomes, leading to premature ovarian failure. Therefore, girls with TS have poor chances of genetic offspring. Ovarian tissue cryopreservation (OTC) is a fertility preservation technique that has proven to be effective in other patient groups, but the effectiveness in girls with TS is still unclear. Girls with TS are thoroughly counselled before they make a decision about OTC, however, there is a lack of guidelines for counselling. The aim of this study was to gain insight into the experiences of patients, parents, and healthcare providers with the decision-making process regarding OTC in girls with TS. METHODS A mixed-methods study consisting of a survey and four focus group interviews aimed at evaluating the decision-making process of girls with TS considering OTC. Within a year after counselling, a survey was sent to 132 girls with TS and their parents. The survey included questions regarding their experiences with the decision-making process. The focus groups included (1) gynaecologists with subspecialty reproductive medicine, (2) paediatric endocrinologists, (3) parents of girls aged 2 to 12, and, (4) parents of girls aged 13 to 18. Transcripts were analysed using a thematic analysis approach. RESULTS The response rate of the survey was 45%. Of the survey respondents, 90% appreciated counselling regarding their future parenting options and considered it an addition to existing healthcare. The focus groups with parents revealed that most of them had not previously discussed options for future parenthood with a healthcare provider. Girls with TS and their parents indicated that the option of OTC raised hope for future genetic offspring, and instantly made them feel that their only option was to seize this opportunity. Gynaecologists and paediatricians found it challenging to truly make families grasp a realistic perspective of OTC in girls with TS. CONCLUSION Offering young girls with TS the possibility of fertility preservation in an experimental setting raised high hopes and led to challenges for healthcare providers in providing realistic expectations. The appropriate moment for counselling should be tailored to the individual and discussed with the patient, parents and paediatrician. TRIAL REGISTRATION N/A