The importance of human-related factors on service innovation and performance

Abstract

Firm size, collaboration, foreign ownership and the level of formal training for employees are just some of the key inputs considered to be important in the amount of Service innovation in Tourism firms. However work has called for a greater empirical understanding on service innovation in Tourism and deeper consideration of employment focused practices as front line employees are crucial to innovation. The relationship customers have with service providers is a key determinate of satisfaction and as such the aim of this research is to unpick further the human-related factors associated with this area of study. Data for this research paper were gathered from 201 tourism service firms located throughout Japan. Whilst the results indicate that committed front-line employees and leadership are found to be the primary antecedents of service innovation, knowledge management and instilling creativity through the firm are also key. Our results suggestion that organizations can leverage the benefits associated with humanrelated factors to enhance service innovation behaviours and increase business performance.

Mediation Acts From Employee Engagement Which Affects the Employee Competencies and Innovative Work Behaviour on Employee Performance at Pt Tetra Pak Indonesia

“…According to these observation which stated that high innovative behaviour do not necessarily involved to produced an excellent performance, without support from the colleagues, superiors and organization, those sparked idea might not well conveyed. This opposites with the research from Tajeddini & Martin (2019).…”

“…Several priors research shown that innovation behaviour had a positive and significant impact on employee engagement (Dibrell & Craig, 2013;Sagung & Dewi, 2018;Shanker & Bhanugopan, 2017;Sujarwo & Wahjono, 2017;Tajeddini & Martin, 2019). Competence had a positive impact on employee performance (Ataunur & Ariyanto, 2015;Shaputra & Hendriani, 2015).…”

Enhancing hospitality business performance: The role of entrepreneurial orientation and networking ties in a dynamic environment

“…reform in economic and financial policies coupled with governmental reforms), depreciation of the Japanese yen (cf. Tajeddini et al, 2020 ), sustaining the tourism and hospitality industries by the Japanese governments’ programs which includes the formation of the Japan Tourism Agency (JTA) in 2008, the launch of the Visit Japan Campaign, the relaxation of visas for tourists and increased advertising ( Andonian et al, 2016 ). As a result of these efforts, the country enjoyed a 5th straight record year of boosted arrivals and tourism spending in 2017.…”

Exploring the Relationship Between Human Resources Management Practices in the Hospitality Sector and Service Innovation in Jordan: The Mediating Role of Human Capital

“…The influence of HRM practices on service innovation has been examined in several studies (Alosani et al, 2020;Chen, 2018;Ardito et al, 2017;Bamber et al, 2017;Engelman et al, 2017;Escriboa-Carda et al, 2017;Chang et al, 2011) and the direct relation between HRM practices and service innovation (Waheed et al, 2019;Ardito and Messeni, 2017;Akbari and Monzavi, 2015). Research on this subject, however, remains immature (Tajeddini et al, 2020;Ardito et al, 2017) and empirical studies focusing on this subject remain scarce (Bonfanti et al, 2018;Losey, 2012) in the government sector in particular (AlMarzouqi, 2019;Battistelli et al, 2014). Studies have stressed the need for such organizations to investigate this relationship (Stojcic et al, 2020;Carmeli and Schaubroeck, 2013), given the lack of academic attention (Chang and Lee, 2020) and the weak interest of government organizations in this subject (Carmeli and Schaubroeck, 2013).…”