“…The influence of HRM practices on service innovation has been examined in several studies (Alosani et al, 2020;Chen, 2018;Ardito et al, 2017;Bamber et al, 2017;Engelman et al, 2017;Escriboa-Carda et al, 2017;Chang et al, 2011) and the direct relation between HRM practices and service innovation (Waheed et al, 2019;Ardito and Messeni, 2017;Akbari and Monzavi, 2015). Research on this subject, however, remains immature (Tajeddini et al, 2020;Ardito et al, 2017) and empirical studies focusing on this subject remain scarce (Bonfanti et al, 2018;Losey, 2012) in the government sector in particular (AlMarzouqi, 2019;Battistelli et al, 2014). Studies have stressed the need for such organizations to investigate this relationship (Stojcic et al, 2020;Carmeli and Schaubroeck, 2013), given the lack of academic attention (Chang and Lee, 2020) and the weak interest of government organizations in this subject (Carmeli and Schaubroeck, 2013).…”