The importance of building positive reputation of chemical industry companies for development of reationships within supply chains

Jelínková, Martina; Lostakova, Hana

doi:10.3846/bm.2016.19

Cited by 2 publications

(1 citation statement)

References 11 publications

(14 reference statements)

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“…The quality of provided services is considered one of the most important elements of development and sustaining effective and successful relationships within supply systems and a key factor of corporate competitiveness in the B2B market (Benazic & Dosen, 2012), among others in the context of corporate social responsibility concept implementation (Tetrevova, 2018). It also makes a significant contribution to creating a positive corporate reputation (Jelinkova & Lostakova, 2016). Therefore, its enhancement is one of the most popular strategies of current companies (Czajkowska & Stasiak-Betlejewska, 2015).…”

Section: Introductionmentioning

confidence: 99%

Customer Service Quality in B2b Market From the Buyer’s Perspective

Vlckova

Podškubková

2018

10th International Scientific Conference “Business and Management 2018”

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The importance of services for companies is significant and still increasing. Customers expect fulfil-ment of their requirements concerning not only the product, but also the quality of services relating to this product. The core of competitiveness is thus moving from the product itself to the supplier abili-ties created by the entire supply system with a dynamic structure. Therefore, it is necessary to under-stand the specific needs of each single customer concerning services within the entire supply system. On the basis of a comparison of the outcomes of a targeted literature review and an analysis of eval-uation of the service quality by the customers purchasing products of a selected company, the paper identifies the deciding parameters and methods of customer service quality assessment in the B2B market from the buyer’s perspective.

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Section: Introductionmentioning

confidence: 99%

Customer Service Quality in B2b Market From the Buyer’s Perspective

Vlckova

Podškubková

2018

10th International Scientific Conference “Business and Management 2018”

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The Importance of Corporate Reputation for Sustainable Supply Chains: A Systematic Literature Review, Bibliometric Mapping, and Research Agenda

2022

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Corporate Reputation (CR) is essential to value generation and is co-created between a company and its stakeholders, including supply chain actors. Consequently, CR is a critical and valuable resource that should be managed carefully along supply chains. However, the current CR literature is fragmented, and a general definition of CR is elusive. Besides, the academic CR debate largely lacks a supply chain perspective. This is not surprising, as it is very difficult to collect reliable data along supply chains. When supply chains span the globe, data collection is especially challenging, as the chain consists of multiple suppliers and subcontractors, positioned at different tier levels. Recognizing this, the paper examines firstly the current state of CR research through a systematic literature review from a business perspective. The review is combined with a bibliometric mapping approach to show the most influential research clusters, representative of CR research streams and their contributors. This process highlights that the connection between CR and supply chain issues represents a major research gap. Consequently, this paper introduces a research agenda connecting these the two traditionally separated research fields.

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The importance of building positive reputation of chemical industry companies for development of reationships within supply chains

Cited by 2 publications

References 11 publications

Customer Service Quality in B2b Market From the Buyer’s Perspective

Customer Service Quality in B2b Market From the Buyer’s Perspective

The Importance of Corporate Reputation for Sustainable Supply Chains: A Systematic Literature Review, Bibliometric Mapping, and Research Agenda

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