The Importance of Aesthetic Experience in Fine Dining Restaurants

Abstract

The importance of aesthetic in fine dining restaurants has been recognized as an important factor in creating a perfect service and a mem­orable experience. The purpose of this study is to investigate guests’ impor­tance of certain aspects of aesthetic experience in fine dining restaurants in Croatia. Data were collected using an online self-administered question­naire. Descriptive statistics were used to analyse the data and determine the importance of different aesthetic components in fine dining restaurants. An independent sample t-test was performed to assess the perceived differenc­es between those who have been in fine dining restaurants and those who have not been yet but have the intention to visit them in the future. The re­sults of the study could serve as a guide for restaurant managers to improve the components of the aesthetic experience and enhance the overall guest experience and business performance in fine dining restaurants.

Content Analysis of Tripadvisor Online Reviews: The Case of Valamar Riviera Hotels in Dubrovnik

“…The suggested dimensions of the hotel experience are, in fact, all the touch points that the guest encounters from the reservation to the arrival and consumption of products and services. In this context, the physical environment includes all material and tangible things, such as the exterior (Hwang & Ok, 2013;Tüver et al, 2018;Marković et al, 2021aMarković et al, , 2021b, the interior (Wall & Berry, 2007;Marković et al, 2021aMarković et al, , 2021b, parking (Liu et al, 2013), spatial layout (Lin, 2004;Wakefield & Blodgett, 1994;Wang & Zhang, 2013) and ambience (Karamustafa & lker, 2020;Lee et al, 2016;Lee et al, 2012;Marković et al, 2021aMarković et al, , 2021b. Reception refers to luggage, concierge, check in, check out, lobby, etc., while the housekeeping dimension includes the level of cleanliness and maintenance of the entire hotel .…”

International Scientific Conference ERAZ - Knowledge Based Sustainable Development

“…For the purposes of this research, descriptive statistics methods were applied, based on which results were obtained for paradigmatic analysis (Table 1), frequency analysis by year (Figure 1), geographical analysis (Figure 2), and analysis by research type (Table 2). (Bekar, 2017;Björk & Kauppinen-Räisänen, 2015;Campbell & DiPietro, 2014;Canny, 2014;Cao et al, 2019;Chen et al, 2021;Githiri, 2016;Gracia et al, 2011;Ha & Jang, 2012;Ha & (Shawn) Jang, 2010;Hanks & Line, 2018;Horng et al, 2013;Horng & Hsu, 2021;Hyun & Han, 2012;Kiatkawsin & Han, 2019;Kim & Moon, 2009;Lee et al, 2015;Lee et al, 2016;Lee, 2015;Liao & Fang, 2019;Liu & Tse, 2018;Liu & Jang, 2009;Mahalingam et al, 2016;Marković et al, 2021c;Namkung & Jang, 2010;Ouyang et al, 2018;Richardson et al, 2019;Ryu et al, 2012;Ryu & Shawn Jang, 2008;Sipe & Testa, 2018;Sulaiman & Haron, 2013;Sunghyup Sean Hyun, 2010;Tang & Bougoure, 2011;Wardono et al, 2012;…”