“…Technological advancements in online communication services, such as the expansion of broadband connectivity and the emergence of collaborative Web 2.0 technologies (Corrigan, 2012) along with interactive technology like improved videoconferencing capabilities (Anderson, 2008), have enabled institutions to experiment with offering synchronous online tutoring programs (Kear, Chetwynd, Williams, & Donelan, 2012). Synchronous online tutoring sessions are conducted using video conferencing technology which supports real-time interaction using audio, video, and text (Wu, Lin, & Yang, 2013).…”