“…A skill is a demonstrable ability to apply knowledge and experience at work, study and in personal development. Soft skills include communication (both written and oral), critical and strategic thinking, willingness to learn and accept responsibility ( Andrews & Higson, 2008 ; Varela, 2020 ), empathy and problem-solving ( Tsaoussi, 2020 ), teamwork and personal development ( Losekoot et al, 2018 ), creativity ( Chassidim et al, 2018 ), leadership, self-management and time management skills ( Devedzic et al, 2018 ; Wickens & Norris, 2018 ), and (occasionally) professionalism, reliability, ability to cope with uncertainty, and work under pressure ( Andrews & Higson, 2008 ). Many international studies show deficits in employees’ soft skills, including the areas of self-management, communication or teamwork ( Kauffeld, 2006 ).…”