The impacts of identity verification and disclosure of social cues on flaming in online user comments

Cho, Daegon; Kwon, K. Hazel

doi:10.1016/j.chb.2015.04.046

Cited by 67 publications

(48 citation statements)

References 46 publications

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“…In keeping with this perspective, it has been found that a digital platform that has a lower identifiability and networked information access induces more anti-normative behaviors (Halpern & Gibbs, 2013). It was also fond that as anonymity control mechanism enhanced the degree of identifiability and public visibility, inflammatory comments were reduced (Cho & Kwon, 2015).…”

Section: The Social Identity Model Of Deindividuation Effects (Side)mentioning

confidence: 93%

The effects of anonymity on computer-mediated communication: The case of independent versus interdependent self-construal influence

Bae

2016

Computers in Human Behavior

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Section: The Social Identity Model Of Deindividuation Effects (Side)mentioning

confidence: 93%

The effects of anonymity on computer-mediated communication: The case of independent versus interdependent self-construal influence

Bae

2016

Computers in Human Behavior

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“…Indeed, despite a widespread belief that anonymity has a bad influence on the quality of news comments, some news commenters still prefer anonymous comment sections (Hille & Bakker, 2014). They argue that anonymity helps facilitate free speech among news commenters by reducing the feeling of any threat or the fear of social disapproval or isolation (Cho & Kwon, 2015). Hille and Bakker (2014) showed that there was a low number of comments on news organizations' Facebook pages compared to their news sites, which means that removing anonymity might make news commenters hesitant to comment on news.…”

Section: News Commenting On Different Platformsmentioning

confidence: 99%

The Imagined Audience for and Perceived Quality of News Comments: Exploring the Perceptions of Commenters on News Sites and on Facebook

Kim

Lewis

Watson

2018

Social Media + Society

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A number of news organizations have begun shifting commenting from their websites to Facebook, based on the implicit assumption that commenting on Facebook is an equivalent (or preferred) substitute. Using survey data from 317 online news commenters, and drawing on the concept of imagined audience, this article examines this assumption by comparing news commenters’ perceptions of imagined audiences for comments on news organizations’ websites and on Facebook. While news commenters had mostly different imagined audiences between the two platforms, they had similar evaluations of the personal dimensions of their audiences and the quality of news comments. News commenters on Facebook, for example, did not perceive their audiences to be any more reasonable, intelligent, or responsive—or any less aggressive—than did commenters on news organizations’ websites. Facebook commenters also did not perceive comments to be of any greater quality than did commenters on news organizations’ websites. Thus, it appears that at least in the context of aiming to elevate the quality and civility of civic discourse, news commenters do not perceive Facebook to be demonstrably better than news organizations’ websites. Implications for journalism, social media, and future research are discussed.

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“…Possibly due to the characteristics of the Internet such as anonymity (Cho & Kwon, 2015; Lampe, Zube, Lee, Park, & Johnston, 2014), the lack of social or personal context cues (Moor, Heuvelman, & Verleur, 2010), and the absence of compelling legal or ethical responsibilities of Internet intermediaries and OCPs (Suzor et al, 2019), the Internet has been used as a vehicle through which hostile, aggressive, offensive, abusive (and therefore harmful) communication can be widely spread. Scholars and practitioners alike have pointed it out as a pressing social and even global issue to be tackled, and called for national and global regulations, legislation, and social responsibilities of OCPs (Alkiviadou, 2019; Cohen‐Almagor, 2011; Papacharissi, 2004; Suzor et al, 2019).…”

Section: Literature Reviewmentioning

confidence: 99%

How Online Content Providers Moderate User‐Generated Content to Prevent Harmful Online Communication: An Analysis of Policies and Their Implementation

Einwiller¹

2020

Policy & Internet

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This article reports two studies conducted in the United States, Germany, South Korea, and China to examine how online content providers (OCPs) exercise their responsibility in dealing with harmful online communication (HOC) by moderating user‐generated content. The first study employed content analysis of 547 HOC policy documents. In the second study, 41 representatives of OCPs were interviewed regarding the implementation of these policies. We show that HOC policies are most often communicated through user‐unfriendly terms of service. Only Korean OCPs present their policies very vividly. Few organizations, mainly United States and German, encourage counter‐speech. The most common organizational actions against HOC mentioned in the policies are deleting posts or blocking accounts. The interviews reveal, however, that organizations—apart from those from China—are cautious in implementing such reactive actions. They fear accusations of censorship and acknowledge the tension between free speech and their content moderation practice. What emerged as the “gold standard” for identifying HOC was manual inspection. However, organizations operating large platforms widely apply machine‐learning technology or artificial intelligence. In sum, our research suggests that OCPs are not proactive enough in their communication for HOC prevention and often focus more on avoiding legal ramifications than on educating users when handling HOC.

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The impacts of identity verification and disclosure of social cues on flaming in online user comments

Cited by 67 publications

References 46 publications

The effects of anonymity on computer-mediated communication: The case of independent versus interdependent self-construal influence

The effects of anonymity on computer-mediated communication: The case of independent versus interdependent self-construal influence

The Imagined Audience for and Perceived Quality of News Comments: Exploring the Perceptions of Commenters on News Sites and on Facebook

How Online Content Providers Moderate User‐Generated Content to Prevent Harmful Online Communication: An Analysis of Policies and Their Implementation

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