The Impact of Workplace Incivility on the Work Environment, Manager Skill, and Productivity

Lewis, Patricia; Malecha, Ann

doi:10.1097/nna.0b013e3182002a4c

Cited by 153 publications

(141 citation statements)

References 12 publications

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“…For example, 71% of court employees (Cortina et al, 2001), 75% of university employees (Cortina & Magley, 2009) and 79% of law enforcement employees (Cortina, Lonsway, & Magley, 2004) reported they had encountered some form of uncivil behaviour at work in recent years, while 85% of a sample of nurses experienced incivility at work (Lewis & Malecha, 2011).…”

Section: Consequences Of Incivilitymentioning

confidence: 98%

Day-level fluctuations in stress and engagement in response to workplace incivility: A diary study

Beattie

Griffin

2014

Work & Stress

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Previous research into workplace incivility, or rude and discourteous behaviour, has focused on between-person relationships. This study extends this research by using a diary design to examine the effect of experiences of incivility at work on two outcomes, stress and engagement, at a withinperson level. Two potential moderators of the incivility-outcome association were also examined: the job resource of perceived supervisor support and the personal resource of core self-evaluation. Diary survey data were collected eight times over a four-week period from 130 security employees both in the field and at the corporate offices of a security firm in Australia. Data was analysed with multilevel modelling. Participants were found to have higher levels of stress on the days when they experienced more incivility, but high supervisor support reduced this effect. However, a negative relationship between incivility and daily engagement was only significant for those with low core self-evaluation. The results are discussed in terms of their implications for interventions aimed at reducing the negative effects of workplace incivility.

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Section: Consequences Of Incivilitymentioning

confidence: 98%

Day-level fluctuations in stress and engagement in response to workplace incivility: A diary study

Beattie

Griffin

2014

Work & Stress

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“…Uncivil behaviors are characteristically rude and discourteous, displaying a lack of regard for others'' (Andersson & Pearson, 1999, p. 457). Numerous anecdotal reports of uncivil behavior in nursing settings and empirical studies indicate that high levels of supervisor and coworker incivility can have detrimental effects, such as lower productivity (Lewis & Malecha, 2011) and organizational commitment (Smith et al, 2010). Although improving civility and working relationships is important for nursing, few researchers have empirically examined how to accomplish this goal.…”

Section: Workplace Incivilitymentioning

confidence: 98%

Building Empowering Work Environments That Foster Civility And Organizational Trust

Laschinger¹,

Leiter²,

Day³

et al. 2012

Nursing Research

110

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Compared with the control group, nurses who experienced the intervention program reported significant improvements in empowerment, supervisor incivility, and trust in management. Despite methodological challenges experienced in this study, the CREW process appears to be a promising intervention approach to enhance quality of nursing work environments, which may contribute to the retention of the nursing workforce.

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“…Organizations may suffer consequences due to turnover and low or lost productivity (Gates, Gillespie, & Succop, 2011;Hogh, Hoel, & Carneiro, 2011;Lewis & Malecha, 2011;Wilson, Deidrich, Phelps, & Choi, 2011).…”

Section: Introductionmentioning

confidence: 98%

The Development and Psychometric Testing of the Horizontal Violence Scale

Longo¹,

Newman²

2014

Issues in Mental Health Nursing

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Inappropriate behaviors of healthcare workers can threaten the delivery of safe, quality care. The purpose of this research was to develop a research instrument specific to the construct of horizontal violence and conduct foundational psychometric testing of the newly developed instrument. The overall findings on the fit indices suggest that this model does adequately measure the underlying construct of horizontal violence. The instrument can be used as a way to determine the existence and extent of horizontal violence in practice settings and used to augment the study of the work environment, particularly in relation to healthy work environments.

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The Impact of Workplace Incivility on the Work Environment, Manager Skill, and Productivity

Abstract: Not only does WPI exist at high rates, but also it is costly. Nursing leaders play a vital role ensuring a healthy work environment.

Cited by 153 publications

References 12 publications

Day-level fluctuations in stress and engagement in response to workplace incivility: A diary study

Day-level fluctuations in stress and engagement in response to workplace incivility: A diary study

Building Empowering Work Environments That Foster Civility And Organizational Trust

The Development and Psychometric Testing of the Horizontal Violence Scale

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