The Impact of Website Quality and Perceived Trust on Customer Purchase Intention in the Hotel Sector: Website Brand and Perceived Value as Moderators

Chang, Kuo‐Chien; Kuo, Nien-Te; Hsu, Chia‐Lin; Cheng, Yi-Sung

doi:10.7763/ijimt.2014.v5.523

Cited by 48 publications

(70 citation statements)

References 26 publications

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“…Brand orientation has significant association with customer online purchase intention (Ling et al 2010). Hence, it is mandatory to reform and improve ebranding strategies to attract more online consumers (Chang et al 2014). Trust and brand has tight association between them.…”

Section: Reputationmentioning

confidence: 99%

Comprehensive Evaluation on the Influence of Retailer’s Characteristics on Online Purchasing Intention – a Thematic Review

Kandambi¹,

Wijayanayake²

2017

JIEBS

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The way of transact between buyer and seller has been changed due to the development of Internet and socio economic activities. The interest of touring a bodily shop has been changed with the aid of on line purchasing and outlets can now effortlessly reach international markets from their local base, without the want for outlet space and warehousing. This makes market price penetrated. The vendor performs an essential role in online purchasing. This evaluation focuses on retailer's characteristics, which influence online purchasing. The assessment will lay the foundation to perceive the gap, as well as its scope for further research. Thematic analytical approach was conducted to evaluate this study. The evaluation employs forty-three (n=43) leading and peer-reviewed conferences and indexed journals between year 2010 and 2015. Ten (n=10) sub themes were identified from the investigated variables based on their working definitions. Moderating abilities of the product and price need to be explored, though they are critical factors of online purchasing. In the context of online shopping need to explore different product category separately, since virtual products and real product doesn't work together. Further studies need to focus more on retailer' characteristics and their antecedents, which are not clear. Future research should explore a wider range of variables with a comprehensive integrated model.

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Section: Reputationmentioning

confidence: 99%

Comprehensive Evaluation on the Influence of Retailer’s Characteristics on Online Purchasing Intention – a Thematic Review

Kandambi¹,

Wijayanayake²

2017

JIEBS

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“…Pre-purchase services consist of product pricing, support of product search evaluation and web appearance [4]. According to previous study, product pricing and website appearance have been found to influence customer intention to purchase over the internet [5]- [9]. Transaction-related services consist of the billing and paying mechanism, delivery arrangement, security and privacy [4].…”

Section: The Antecedents Of Online Purchase In E-commercementioning

confidence: 99%

Consumer Perspective on Conventional vs. Islamic Fashion E-Commerce: An Empirical Study

Dina¹,

Hati²

2017

Proceedings of the 2017 2nd International Conference on Financial Innovation and Economic Development (ICFIED 2017)

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Abstract. The Muslim population is currently being underserved in the conventional marketplace; however, Muslims are enthusiastic to purchase products that are acceptable to their lifestyle, especially fashion products. The current study compares the perception, attitude and intention of the Muslim consumer with respect to conventional and Islamic e-commerce based on pre-purchase and transaction-related services such as product pricing, support of product search evaluation, web appearance, billing and paying mechanism, delivery arrangement, security and privacy. Data were collected from 319 Muslim women who were exposed to both conventional and Islamic fashion ecommerce.

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“…Reliability is related to a perception that a brand can meet consumer's needs; while intention is based on the consumers believe whether the brand will always fulfill their interest when there is an unintentional problems that occurs during consuming the product. The relationship between perceived value and consumer trust has been proved by some empirical research in diverse contexts like green marketing [1][2][3], online services [4,5], umroh and hajj travel service [31], and automobile product [32]. Thus, based on the reveiew of literature above, these are the proposed hypotheses: H1: Hedonic Value significantly and positively influences consumer trust H2: Price Value significantly and positively influences consumer trust H3: Functional Value significantly and positively influences consumer trust H4: Social Value significantly and positively influences consumer trust…”

Section: Consumer Trustmentioning

confidence: 99%

“…One of the factors that drive consumer trust is through improving perceived value of a product. To conduct this research, the author proposes several review of literature that influences consumer trust [1][2][3][4][5]. Yet, it needs to be further explored in the context of herbal medicine whether consumer perception on product value of herbal medicine will influence consumer trust in consuming the herbal medicine product.…”

Section: Introductionmentioning

confidence: 99%

Success Factors in Creating Consumer Trust of Standardized Herbal Medicine in East Java, Indonesia

Suryadi¹,

Suryana²,

Komaladewi³

et al. 2018

IJET

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The development of Herbal Medicines in various countries of the World has been a discussion of researchers. Indonesia is one of the countries that uses and produces herbal medicine, which is believed to have enormous natural resources to support the development of this plant-based medicine. Consumer Trust becomes an interesting phenomenon to be examined more deeply, because the use of herbal medicine [traditional] is still less by modern medicine [chemical] when consumers buy for their own treatment. Several studies in various contexts show that Perceived Value has an impact on Consumer Trust. Nevertheless whether in the context of herbal medicine consumer perceptions of the value of herbal medicinal products will affect the trust of taking the herbal medicine. This study uses the design of Structural Equational Modeling analysis, and involving 357 respondents. In this article was revealed the influence of dimensions of Perceived Value to Consumer Trust of Herbal Medicines with Emotional Value, Functional Value, and Price Value Significantly Positive effect Consumer Trust, only one dimension has no significant effect that is Social Value.

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The Impact of Website Quality and Perceived Trust on Customer Purchase Intention in the Hotel Sector: Website Brand and Perceived Value as Moderators

Cited by 48 publications

References 26 publications

Comprehensive Evaluation on the Influence of Retailer’s Characteristics on Online Purchasing Intention – a Thematic Review

Comprehensive Evaluation on the Influence of Retailer’s Characteristics on Online Purchasing Intention – a Thematic Review

Consumer Perspective on Conventional vs. Islamic Fashion E-Commerce: An Empirical Study

Success Factors in Creating Consumer Trust of Standardized Herbal Medicine in East Java, Indonesia

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