The impact of training and development on employee performance and service delivery at a local municipality in South Africa

Abstract

There is a growing concern about the lack of skilled municipal employees who can deliver essential services to under-resourced local communities in South Africa. However, coaching and mentoring appear underutilized to train municipal employees to improve service delivery to local communities. The study aims to investigate whether coaching and mentoring could capacitate municipal employees whose performance appraisal reveals a lack of skills to provide essential services. A cross-sectional research design was adopted to conduct a survey. The target population comprised 265 municipal employees, and a stratified random sample of 115 employees completed a questionnaire. The employees held positions of general managers, general assistants, and administrators, with varied years of experience. Cronbach’s Alpha indicated an overall high 0.8 questionnaire reliability score. Using a quantitative method, responses from municipal employees were collected to examine their perceptions of the influence of training and development on employee performance and service delivery. Hypotheses were tested using the bivariant inferential statistical tests of correlation (r) and Chi-square (χ2). The results indicated that training and development were more likely to improve employee performance. Furthermore, the results showed that trained employees were more likely to improve service delivery. In particular, coaching and mentoring could be used to improve performance. Therefore, the study found that the municipality was not providing employees with relevant training and development to enable them to address poor service delivery. Finally, the study recommends that the municipality invests in training and development to enrich employees with new skills and knowledge to improve the quality of service delivery.

Analysis Intuitive Leadership and Mentoring on Employee Performance (Literature Review)

“…Training and development is more likely to improve employee performance, results show that employees who have been trained are more likely to improve service delivery, training and mentoring can be used to improve performance. therefore, the study found that local governments are not providing relevant training and development to employees to enable them to overcome poor service delivery, the study recommends that local governments invest in training and development to enrich employees with new skills and knowledge to improve service quality (Nama et al, 2022).…”

Does the economic value of new product announcements depend upon preannouncement signals? An empirical test of information asymmetry theories

“…Agency theory (Bosse and Phillips, 2016;Mishra, 2004;Naz et al, 2022;Sadeghi et al, 2022) primarily outlines the problems faced by principals because of information asymmetry, i.e. adverse selection and moral hazard, whereas signaling theory (Baier et al, 2022;Backus et al, 2019;Chatterjee et al, 2005;Steigenberger and Wilhelm, 2018;Taj, 2016) discusses the role of market signals or information release events that address principals' agency problems.…”

Analisis Sentimen Evaluasi Reaksi E-Learning Menggunakan Algorima Naïve Bayes, Support Vector Machine Dan Deep Learning

“…Pelatihan merupakan salah satu predictor keberhasilan organisasi [1], yang dibuktikan oleh hasil penelitian yang mengukur dampak pelatihan terhadap peningkatan kinerja karyawan [2], kemampuan melayani [3], dan employee engagement [4] baik pada domain perusahaan swasata maupun organisasi public. Tidak hanya terhadap individu dan organisasi, literatur review yang dilakukan [5] mengungkapkan pelatihan juga memberikan manfaat kepada masyarakat.…”