The Impact of Theme Park Experience on Satisfaction and Loyalty

Abstract

Theme parks have become more successful in recent years. Furthermore, theme parks have grown in popularity as urban leisure destinations and tourist attractions that offer visitors a variety of experiences. Understanding visitors' interactions in the theme park is important because customer satisfaction and loyalty are heavily influenced by their experiences. The study's goal was to determine the impact of theme park experience on satisfaction and loyalty. Specific objectives were to describe the respondents’ demographic profile, determine the respondents’ perceptions toward their theme park visit in terms of theme park experience, theme park satisfaction, and theme park loyalty, establish a significant difference between the respondents’ profile and their perception towards theme park experience, theme park satisfaction, and theme park loyalty, and establish a significant relationship between the respondents’ perception towards their theme park experience and their theme park satisfaction and theme park loyalty. This study adopted the descriptive-correlational method.The survey was completed by 389 visitors who had visited the three major theme parks in the Philippines during the past few years. The research used a combination of convenience and snowball sampling in order to reach all respondents during the pandemic. The statistical tools used were frequency counts, percentages, mean, chi-square, and Spearman’s rank correlation coefficient. It can be gleaned from the study that theme park visitors' satisfaction is based on their happiness with all their experiences in the theme park. The key findings demonstrated that theme park experience, theme park satisfaction, and theme park loyalty are significantly and positively related to respondents’ assessments when visiting theme parks. The results suggest that theme park operators and management should focus on maintaining a good physical setting that will entertain and satisfy theme park visitors.