The Impact of the Covid-19 Pandemic on Retail Consumer Behavior

Sayyida, Sayyida; Hartini, Sri; Gunawan, Sri; Husin, Syarief Nur

doi:10.33050/atm.v5i1.1497

Cited by 50 publications

(42 citation statements)

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“…Therefore, the respondents are more likely to collect digital information and purchase the goods at a physical store for direct product confirmation. Previous study suggests that customers have a special need to see, touch, and feel the quality of the products directly (Sayyida, Hartini, Gunawan, & Husin, 2021). Purchasing goods at physical stores gives customers a better shopping experience than tat at online stores as it provides them with tangibility and trialability of the products.…”

Section: Resultsmentioning

confidence: 99%

A Study on Consumer Behaviour: Transition from Traditional Shopping to Online Shopping During the COVID-19 Pandemic

Aryani¹,

Nair²,

Hoo

et al. 2021

IJABIM

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This study aims to investigate Malaysian and Indian consumers’ preferred ways of shopping, the reasons behind their choices, and problems of transactions they faced during the pandemic. Data were primarily collected through a survey distributed to 200 respondents. The study concluded that it is unlikely for online shopping to replace traditional shopping as many consumers remain value physical examination of the products prior to purchase. However, many have opted for online shopping for its various advantages. Regardless of which method of shopping, respondents face similar problems in their transactions. The findings of this study may serve as a guideline for businesses to integrate into online shopping platforms for potential future development.

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Section: Resultsmentioning

confidence: 99%

A Study on Consumer Behaviour: Transition from Traditional Shopping to Online Shopping During the COVID-19 Pandemic

Aryani¹,

Nair²,

Hoo

et al. 2021

IJABIM

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show abstract

“…This may indicate that people find buying food as readily available and ordering it is the domain of people who work more in management positions and their monthly income is higher (Jilcott Pitts et al, 2018). However, the COVID pandemic refutes this assumption to some extent, as there has been a large influx of additional customers (Sayyida et al, 2021). Some customers may be concerned about buying non-prepacked grocery through an online store and prefer to buy directly packaged products.…”

Section: Discussionmentioning

confidence: 99%

“…The current COVID pandemic has changed customer habits and significantly affected e-commerce. Research shows that the trend during a COVID pandemic is online shopping (Sayyida et al, 2021). There was a significant increase in the share of online purchases in terms of transactions (Pham et al, 2020).…”

Section: Offline Versus Online Environments In Connection With Grocery Shoppingmentioning

confidence: 99%

Online grocery shopping: the customers´ perspective in the Czech Republic

Bartók

Kozák

Bauerová

2021

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Research background: Online shopping is becoming popular among most customers thanks to quickness and easy shopping, and also due the COVID pandemic. Companies are aware of the great interest of customers and, as a consequence, e-commerce is expanding. There has been a significant increase in online grocery purchases due to economic growth in the past few years. Online shopping attracts a lot of research interest, individual authors and this is a widely discussed topic. It should be borne in mind that online purchasing of food has its own peculiarities compared to the segment of electronics or fashion from the perspective of everyday needs. Purpose of the article: The aim of the study is to analyze specific consumer behaviour in online purchasing of groceries. This study takes into account the age and purchasing preferences of online grocery purchasers. Methods: The study was conducted using quantitative research. Data (n = 171) was obtained by using a questionnaire survey done in the Czech Republic. The questionnaire survey contained 17 questions. For the statistical evaluation, Chi-square test and Pearson's correlation test were used. For the statistical evaluation, Chi-square test and Pearson´s correlation test were used. Findings & value added: The results of the study indicate that there is a relationship between the age of customers and online purchase in the grocery field. However, customers who use the e-shop for grocery purchase are still reluctant to buy perishable goods (meat, pastries) and prefer goods that are packed directly by the manufacturer. The study sheds light on understanding the customers? purchasing behaviour and their preferences in terms of quality of service, payment terms, delivery conditions, and range of assortment.

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“…During the coronavirus pandemic, changes in consumer behavior may affect different aspects of such behavior, including food purchasing, spending patterns, consumption Energies 2021, 14, 5787 2 of 20 habits, shift to online purchasing etc. [11][12][13][14][15][16][17]. Although it is impossible to identify all of them, due to the growing interest in health issues during the pandemic, consumer behavior is evolving towards healthier and more sustainable patterns [3,18].…”

Section: Introductionmentioning

confidence: 99%

Sustainable Consumption in Consumer Behavior in the Time of COVID-19: Topic Modeling on Twitter Data Using LDA

Brzustewicz

Singh

2021

Energies

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By using text mining techniques, this study identifies the topics of sustainable consumption that are important during the COVID-19 pandemic. An Application Programming Interface (API) streaming method was used to extract the data from Twitter. A total of 14,591 tweets were collected using Twitter streaming API. However, after data cleaning, 13,635 tweets were considered for analysis. The objectives of the study are to identify (1) the topics users tweet about sustainable consumption and (2) to detect the emotion-based sentiments in the tweets. The study used Latent Dirichlet Allocation (LDA) algorithm for topic modeling and the Louvain algorithm for semantic network clustering. NRC emotion lexicon was used for sentiment analysis. The LDA model discovers six topics: organic food consumption, food waste, vegan food, sustainable tourism, sustainable transport, and sustainable energy consumption. While the Louvain algorithm detects four clusters—lifestyle and climate change, responsible consumption, energy consumption, and renewable energy, sentiment analysis results show more positive emotions among the users than the negative ones. The study contributes to existing literature by providing a fresh perspective on various interconnected topics of sustainable consumption that bring global consumption to a sustainable level.

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The Impact of the Covid-19 Pandemic on Retail Consumer Behavior

Cited by 50 publications

References 0 publications

A Study on Consumer Behaviour: Transition from Traditional Shopping to Online Shopping During the COVID-19 Pandemic

A Study on Consumer Behaviour: Transition from Traditional Shopping to Online Shopping During the COVID-19 Pandemic

Online grocery shopping: the customers´ perspective in the Czech Republic

Sustainable Consumption in Consumer Behavior in the Time of COVID-19: Topic Modeling on Twitter Data Using LDA

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