The impact of the Covid-19 pandemic on the operations of real estate agencies and the attitudes of their clients in Poland

Abstract

The objective of the article is to evaluate the impact of the Covid-19 pandemic on the operations of real estate agencies and the attitudes of their clients in Poland. Research Design & Methods:A survey questionnaire with open-ended questions distributed among all Polish real estate agents associated in the Polish Real Estate Federation. Findings: The Covid-19 pandemic changed the operations of real estate agents and the attitudes of tenants and landlords. Real estate brokers turned to remote work using state-of-the-art technologies, landlords became more flexible to the market conditions, and tenants were looking for flats in a better technical condition with a balcony or garden. Implications & Recommendations:The changes caused by the Covid-19 pandemic in real estate agencies' operations and in the attitudes of their clients in Poland are permanent and highly likely to uphold in the post-Covid-19 times. The findings provide a reference for new housing projects as well as the way real estate agents operate. Contribution & Value Added: This is the first study considering the entire housing market in Poland and analysing the durability of the Covid-19 pandemic impacts.