The impact of the amount of work in process on the use of cross-training

Bokhorst, Jos

doi:10.1080/00207543.2010.481642

Cited by 7 publications

(7 citation statements)

References 39 publications

Supporting

Mentioning

Contrasting

Order By: Relevance

“…Cross‐training activities can be classified into three types: (a) positional clarification, which involves verbally providing information about teammates' jobs through lectures, discussions and meetings, (b) positional modelling, which involves verbal information as well as observing the roles of others; and (c) positional rotation, which refers to active participation in the roles of their teammates and carrying out some of their tasks (Cannon‐Bowers, Salas, Blickensderfer, & Bowers, ). The most commonly employed type of cross‐training tends to be positional rotation activities, which aim to develop 'an overlapping skill' (Bokhorst, ). For example, clinicians working in addiction could improve their clinical expertise by participating alongside mental health workers to assist in the treatment of their patients (Bertrand & Ménard, ; Go et al, ; Killeen, Back, & Brady, ; L'Espérance, Bertrand, & Perreault, ; Passos et al, ; Perreault et al, ).…”

Section: Introductionmentioning

confidence: 99%

Montreal Cross‐Training Program: The contribution of positional clarification activities to help bridge fragmented prevention and treatment services for co‐occurring disorders

Perreault

Milton

Alunni‐Menichini

et al. 2020

Health Soc Care Community

View full text Add to dashboard Cite

Co‐occurring disorders in mental health and addiction present a high prevalence, but services available to prevent and treat them are often fragmented. Cross‐training activities have been used to help minimise breaks in service continuity. This study assesses to what extent positional clarification (a specific type of cross‐training activity) can help bridge fragmented services for co‐occurring disorders by providing information and promoting interactions to help professionals better orient and treat their clientele. A total of 2,107 participations were recorded for 11 positional clarification events taking place within the Montreal Cross‐Training Program for mental health and substance use disorders between 2010 and 2016. The Kirkpatrick four‐level training evaluation model was used to evaluate these activities. Evaluation questionnaires (n = 1,650) and interviews with a convenience sample of 32 participants were analysed using descriptive statistics and thematic analysis. More than three‐quarters of participants reported that the activity met their expectations and was relevant to their practice. Respondents also reported receiving useful information to better orient their clientele, discovering new resources, learning about the functioning of other resources, identifying members of other networks who could orient them when needed, and learning more about the theme of the activity and the different mechanisms for collaboration among the related services. Among those who participated in more than one positional clarification event, roughly three‐quarters reported that they were able to call upon new resources at least once as a result of their participation, and were able to establish referrals towards resources that were unknown or less familiar to them prior to their participation. Results suggest that the programme meets its service integration objectives and that positional clarification events can lead to changes that can help facilitate the integration of fragmented services by improving participants' knowledge of specific themes and available resources to better orient and treat their clientele.

show abstract

Section: Introductionmentioning

confidence: 99%

Montreal Cross‐Training Program: The contribution of positional clarification activities to help bridge fragmented prevention and treatment services for co‐occurring disorders

Perreault

Milton

Alunni‐Menichini

et al. 2020

Health Soc Care Community

View full text Add to dashboard Cite

show abstract

“…Furthermore, when multiple workers of a type (dedicated or cross-trained) are available, a ''who'' rule is needed for determining the worker who will take the next available job arrival. The Longest Idle Time (LIT) policy is often used for this purpose (e.g., [62,64,81,95,103]). …”

Section: Cost Type Literaturementioning

confidence: 99%

“…Generally, these studies simulate the system where cross-training is implemented. Also, numerical experiments are designed to compare the performance of candidate configurations in order to examine the manner in which performance is influenced by other factors such as environment, system settings, and workforce assignment policies (see [64,65,81,82,84,[94][95][96][97]100,107]). A related stream of research uses constrained optimization models to identify an optimal crosstraining configuration.…”

Section: Cost Type Literaturementioning

confidence: 99%

“…Aksin et al [57] reviewed the literature of cross-training for call center applications. Different from × × [58,59] × × × [60][61][62][63][64] × × [65][66][67][68][69][70][71][72][73][74][75][76][77][78] × × × [79][80][81] × × × × [82] × × × [83][84][85][86][87][88] × × [89][90][91][92][93][94][95][96][97][98][99][100][101][102][103][104][105][106][107] other review papers dedicated to cross-train...…”

Section: Cross-trainingmentioning

confidence: 99%

See 1 more Smart Citation

Workforce flexibility in operations management

Qin

Nembhard

Barnes

2015

Surveys in Operations Research and Management Science

View full text Add to dashboard Cite

“…This inventory level is reserved by the CONWIP discipline. CONWIP, introduced by [9], keeps MaxWIP constant by preventing a new job to enter the line until a finished job leaves when the number of jobs reaches to Max WIP level.…”

Section: A Modeling Frameworkmentioning

confidence: 99%

The Work-Sharing in a Serial Production Line with Consideration of the Balance of Fixed Workload and the Accuracy of Information

Kasmo¹,

Enkawa²,

Suzuki³

2014

IJCTE

View full text Add to dashboard Cite

Abstract-This paper addresses the interaction effect between the workload and the information accuracy in work-sharing environment on the performance of a serial production line. The work-sharing is organized by Dynamic Line Balancing (DLB) policy. Under this policy, the workers can help each other with some tasks, called shared tasks. We investigated two levels of information accuracy that support the decision of working on or passing the shared tasks to the next buffer. We employed different configurations of workload under these two levels of information accuracy. A measure of workload is proposed to ease the comparison. The results of simulation showed a remarkable influence of workload on the performance and found its patterns as work-in-process (WIP) level changes. These patterns are clearly affected by changing the information accuracy level.Index Terms-Work-sharing, information accuracy, dynamic line balancing, fixed workload.

show abstract

The impact of the amount of work in process on the use of cross-training

Cited by 7 publications

References 39 publications

Montreal Cross‐Training Program: The contribution of positional clarification activities to help bridge fragmented prevention and treatment services for co‐occurring disorders

Montreal Cross‐Training Program: The contribution of positional clarification activities to help bridge fragmented prevention and treatment services for co‐occurring disorders

Workforce flexibility in operations management

The Work-Sharing in a Serial Production Line with Consideration of the Balance of Fixed Workload and the Accuracy of Information

Contact Info

Product

Resources

About