“…COVID-19 has seriously affected many educational institutions, libraries and museums (Fasae et al ., 2021; Huang et al ., 2021, 2022, 2023; Guo et al ., 2021; Meng et al ., 2023; Yu et al ., 2023), though we are now recovering (Abbass et al ., 2022; Suh and Alhaery, 2022; Kumar et al ., 2021). Various high-quality online information services have provided information access during the lockdown (Cheng et al ., 2022; Cheng, 2022; Ding et al ., 2021b; Hsieh et al ., 2023; Lo and Chiu, 2015; Lo et al ., 2015, 2017; Suen et al ., 2020; Sun et al ., 2022; Wang et al ., 2016; Wong and Chiu, 2023b; Fan and Liu, 2022; Zuo et al ., 2023; Wang et al ., 2022a,b; Wong et al ., 2023a), as supported by ubiquitous mobile Internet services, social media, apps and devices (Dukic et al ., 2015; Ezeamuzie et al , 2022; Fan et al ., 2020; Fung et al ., 2016; Gong et al ., 2017; Hui et al ., 2023; Lau et al ., 2017, 2020; Law et al ., 2019; Ni et al ., 2022; Yip et al ., 2021).…”