The impact of soft TQM and hard TQM on innovation performance: the moderating effect of organisational culture

Kanapathy, Kanagi; Bin, Chiok Sook; Zailani, Suhaiza; Aghapour, Ali Haj

doi:10.1504/ijpqm.2017.082831

Cited by 40 publications

(62 citation statements)

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“…The findings of this research provided empirical evidence for the suggested concepts of TQM, OC and performance of SMEs as reflective second-order constructs. This procedure is consistent with previous research (Calvo-Mora et al., 2014; Kanapathy et al., 2017; Sinha et al., 2016). Moreover, the research aim is to examine the effect of TQM and OC as one single construct to better understand how they influence other variables.…”

Section: Resultssupporting

confidence: 93%

“…This leads to positive results with increasingly higher profits, market share and superior performance (Kim et al., 2012; Santos-Vijande and Álvarez-González, 2007). Recent researchers have found total quality management implementation has a momentous association with firms' performance (Al-Dhaafri et al., 2016; Kanapathy et al., 2017; Sinha and Dhall, 2018). However, others have found no or negative correlations between TQM and performance (Duarte et al., 2011; Yeung and Chan, 1998).…”

Section: Introductionmentioning

confidence: 99%

“…In fact, OC can build a suitable environment which influences both operational performance and business (Cadden et al., 2013). Numerous, even opposing, kinds of harmonious OC has developed (Baird et al., 2011; Kanapathy et al., 2017), and these differences lead to the question of the impact of OC on the link between TQM and performance. This view is supported by (Kanapathy et al., 2017), who suggested examining the mediating role of OC on the relationship between TQM and performance.…”

Section: Introductionmentioning

confidence: 99%

“…Numerous, even opposing, kinds of harmonious OC has developed (Baird et al., 2011; Kanapathy et al., 2017), and these differences lead to the question of the impact of OC on the link between TQM and performance. This view is supported by (Kanapathy et al., 2017), who suggested examining the mediating role of OC on the relationship between TQM and performance. In particular, there is a deep inherent need to investigate the association between TQM, culture, and performance (Ebrahimi and Sadeghi, 2013).…”

Section: Introductionmentioning

confidence: 99%

See 3 more Smart Citations

The impact of organizational culture on total quality management in SMEs in Nigeria

Eniola

Olorunleke

Akintimehin

et al. 2019

Heliyon

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The goal of this exploration is to observationally test the connection between total quality management and SMEs' performance. Specifically, it looks at whether organizational culture (OC) has an interceding impact on the TQM-SMEs performance relationship. Established on the literature review of TQM, OC and SMEs performance, the theoretical model for this investigation was formed. A self-controlled survey was utilized to gather information from the SMEs owners-managers in the South-western region of Nigeria. In determining the relationship, SEM-PLS 3.0 was utilized. Measurable results add to the literature by showing a positive direct impact of TQM and OC on SMEs' performance, and a critical and positive aberrant impact of TQM on SMEs' performance through OC. The quantitative cross-sectional research configuration explored an example of assembling SMEs. Subjective methods or a contextual investigation approach for additional data examination could be utilized for subsequent research. The results of this exploration give awareness into SMEs' owners-managers in the present unique manufacturing setting, concentrating on TQM as an instrument for improving their performance. The outcomes can help SMEs by giving direction with regards to the OC, on account of its impact on the effective execution of TQM, in this way improving the dimension of performance. The examination expands the TQM literature with an extensive comprehension of TQM from the point of view of SMEs in Nigeria. It fills the void in observational examinations that research the joint impact of TQM and OC on SMEs' performance.

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Section: Resultssupporting

confidence: 93%

Section: Introductionmentioning

confidence: 99%

Section: Introductionmentioning

confidence: 99%

Section: Introductionmentioning

confidence: 99%

See 2 more Smart Citations

The impact of organizational culture on total quality management in SMEs in Nigeria

Eniola

Olorunleke

Akintimehin

et al. 2019

Heliyon

View full text Add to dashboard Cite

show abstract

“…The study shows a good relationship between the extent of TQM application and organization performance. They found out that co-worker support has an effect on [21], used a moderation model to study the relationships among quality, innovation, and hierarchy structure. The model is based on the competing values framework (CVF) and total quality management (TQM), was applied amongst 106 ISO 9000certified manufacturers, senior managers and persons with enough knowledge to collect data.…”

Section: Related Workmentioning

confidence: 99%

Development of a TQM-based Framework for Product Infant Failure Assessment

Aikhuele¹,

Ighravwe²,

Onyisi³

et al. 2020

CJET

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Product infant failures have been traced to the product development and production stage. Researchers and practitioners have opined that total quality management (TQM) can be used to properly managed these failures. While their suggestions have helped in this regard, there is limited information on how to scientifically aggregate criteria that can be used to specifically identify the most suitable TQM technique for product infant failure improvement, especially at the development stage. Hence, this study proposes a fuzzy-based multi-criteria framework for this problem. The framework uses intuitionistic fuzzy set to handle vague and imprecise judgment and Vlsekriterijumska Optimizacija I Kompromisno Resenje (VIKOR) to rank selected TQM techniques. Real-world data sets were used to evaluate the framework performance, while TOPSIS (Technique for Order of Preference by Similarity to Ideal Solution) was used to validate the framework performance. Based on the results obtained, the IFWG-VIKOR and TOPSIS methods rank the most and least suitable TQM practices as TM4 and TM11, respectively. The framework can be used to provides insights into the management of techniques that can address infant product failure issues at the early stage of product development.

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Soft TQM, agility, and knowledge management deliver organizational performance: A study of Malaysian manufacturing organizations in the electrical and electronics sector

Ong

Ling

2022

Glob Bus Org Exc

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The research aims to determine how organizational performance is increased when soft TQM, agility, and knowledge management are aligned. It employs a model constructed from a literature review, and an empirical study conducted amongst electrical and electronics manufacturers in Malaysia. Soft TQM was found to have no significant direct relationship with organizational performance, but had a strong relationship when mediated by knowledge management. This relationship was further strengthened by the mediation of both agility and knowledge management. The empirical findings validate recent conceptual models of enablers of organizational performance, as well as contributing to the body of knowledge concerning the knowledge-based view of the firm, and the view of the firm as an epistemic community. In addition, the study identifies factors that should be considered when implementing soft TQM, agile practices, and knowledge management in an organization.

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The impact of soft TQM and hard TQM on innovation performance: the moderating effect of organisational culture

Cited by 40 publications

References 0 publications

The impact of organizational culture on total quality management in SMEs in Nigeria

The impact of organizational culture on total quality management in SMEs in Nigeria

Development of a TQM-based Framework for Product Infant Failure Assessment

Soft TQM, agility, and knowledge management deliver organizational performance: A study of Malaysian manufacturing organizations in the electrical and electronics sector

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